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About SurveyLab
SurveyLab is a professional online survey and questionnaire software that helps businesses collect feedback through surveys, tests, and forms. It solves the problem of fragmented feedback collection by offering a single platform for customer experience (CX), human resources, market research, and UX/digital teams. With features like survey logic, multilingual questionnaires, and mobile-friendliness, SurveyLab works for both large enterprises and small teams.
Who is SurveyLab for?
SurveyLab is ideal for market researchers, HR professionals, customer experience managers, and UX designers who need to create and distribute surveys across multiple channels (PC, mobile, SMS, QR code) and analyze results with real-time reports. It's also used by government institutions and companies seeking EU funding through survey-based data. It's not for those needing a basic free form tool beyond a limited free plan (50 responses).
Use cases
Use SurveyLab for NPS/CSAT/CES tracking, employee engagement surveys, market research studies, and 360-degree feedback. Integrate with CRM and helpdesk systems like Salesforce, Zendesk, or Slack to automate data collection and reporting.
Key features
- Multichannel surveys — Reach respondents on PC, mobile, tablet, SMS, and QR codes.
- Survey logic — Create branching and piping for more relevant questions.
- Advanced reporting — Use filters, crosstabs, dashboards, and SPSS export.
- Multilanguage support — Auto-detect browser language, including RTL languages like Hebrew and Arabic.
- Integrations — Connect with Cint, Dynata, Salesforce, Slack, Zendesk, and more.
- Data security — TLS 1.3 encryption, ISO 27001 certified servers, GDPR compliant.
- Offline responses — Collect data without internet connection (Professional plan and up).
SaaSpartout Score
7.7
/10
Editorial score from our review methodology — not user ratings.
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SurveyLab Pricing
SurveyLab pricing: from $49/mo.
For comparison: the median starting price in Analytics & Data is $39/month, measured across 274 tools we track. See the full SaaS Pricing Index →
Starter — $49/mo (or $40/mo billed yearly)
1,000 responses/month. Includes multichannel surveys, survey logic, CSV/Excel export, NPS/CSAT/CES, report filters, and survey themes.
Advanced — $99/mo (or $82/mo billed yearly)
2,500 responses/month. Everything in Starter, plus data trends, SPSS export, piping, metrics, answer choice rotation, and multilanguage surveys.
Professional — $249/mo (or $207/mo billed yearly)
10,000 responses/month. Everything in Advanced, plus advanced survey logic, offline responses, mobile app, support module, quotas, question rotation, crosstab reports, dashboards, 3 users.
Enterprise — Custom pricing
Unlimited responses. Everything in Professional, plus widgets, 360 surveys, online survey panel, API & integration, AI analytics, white label, on-demand development, on-premise options, 5+ users, dedicated support, SLA.
All plans come with a 14-day free trial (free plan with 50 responses after trial).
Frequently asked questions
Does SurveyLab offer a free plan?
Yes. After the 14-day free trial, you get a free plan that includes all Starter features but limits data collection to 50 responses.
How much does SurveyLab cost?
Pricing starts at $49/month (or $40/month billed annually) for the Starter plan. Advanced is $99/month, Professional is $249/month, and Enterprise is custom-priced.
Who is SurveyLab best for?
It's best for businesses and professionals who need a professional survey tool with advanced features like logic, integrations, and reporting. It's used by CX, HR, market research, and UX teams.
What are some top alternatives to SurveyLab?
Popular alternatives include SurveyMonkey, Typeform, Qualtrics, and Google Forms, but SurveyLab offers a unique blend of features and pricing, including on-premise deployment and 360 surveys.
What is a key limitation of SurveyLab?
The free plan is limited to 50 responses, and the Starter plan only allows 1,000 responses per month, which may be low for high-volume research.
