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About SurveySensum
What is SurveySensum?
SurveySensum is an AI-first enterprise feedback and market research platform. It helps businesses measure and act on customer and employee feedback through NPS, CSAT, and market research surveys. The platform unifies these capabilities in one tool, making it easier to collect, analyze, and act on insights.
Problem it solves
Many companies struggle to gather feedback from multiple channels and turn it into actionable insights. SurveySensum solves this by offering omnichannel survey distribution, automated analysis, and closed-loop feedback systems. It helps improve response rates, reduce survey costs, and drive better business outcomes like increased NPS and sales conversion.
Who is it for?
SurveySensum is designed for mid-sized to large enterprises in industries like fintech, insurance, telecommunications, and automotive. It is ideal for customer experience, market research, and employee experience teams. It is not suited for small businesses or solo freelancers due to its enterprise focus and pricing.
Real use cases
Companies like Pine Labs use SurveySensum to improve merchant retention, while Allianz reduced customer complaints by 23% by closing the feedback loop in real-time. Indosat increased survey volume 20-fold using WhatsApp surveys, and Daimler/Honda cut survey costs by 70% while raising satisfaction scores.
Key features
- AI-Powered Analysis — SensAI text and sentiment analysis provides instant, actionable insights from open-ended responses.
- Multi-Channel Distribution — Send surveys via email, WhatsApp, in-app, SMS, and more to boost response rates.
- Advanced Question Types — Includes NPS, CSAT, CES, ranking, matrix, key drivers, and conditional logic for richer data.
- Closed-Loop Feedback — Route feedback to the right teams and track action items to close the loop.
- Custom Dashboards — Build role-based dashboards with hierarchical access for different teams.
- Enterprise-Grade Security — HIPAA, GDPR, SOC 2, ISO 27001 compliance with PII anonymization.
SaaSpartout Score
7.3
/10
Editorial score from our review methodology — not user ratings.
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SurveySensum Pricing
SurveySensum pricing: from $3,600/yr.
For comparison: the median starting price in Analytics & Data is $39/month, measured across 274 tools we track. See the full SaaS Pricing Index →
Starter CX – $3,600/yr
Up to 6,000 responses/year, unlimited users, unlimited survey projects, distribution via email, WhatsApp, in-app, SMS, CRM integrations (HubSpot, Slack, Freshdesk, Open APIs), white-labeled surveys, advanced analysis, custom dashboards, global support (under 2 hours response time), full compliance (HIPAA, GDPR, SOC 2, ISO 27001), PII anonymization.
Self-Driven CX – $6,000/yr
Everything in Starter plus up to 12,000 responses/year, closed-loop feedback system, basic SensAI text & sentiment analysis, 24/7 live chat support, Salesforce and SFTP integrations, full implementation support until go-live.
Managed CX – Custom Pricing
Talk to sales. Includes unlimited responses, unlimited SensAI queries, SensAI questionnaire generation, insight reports, sentiment analysis, data migration, hierarchical dashboards, dedicated CX consultant, custom dashboard builds, post-go-live support, expert recommendations, cloud hosting in your region, and enterprise SSO.
All plans include a free trial with 25 free responses and all features fully equipped from day one.
Frequently asked questions
How much does SurveySensum cost?
SurveySensum's Starter CX plan costs $3,600 per year, and the Self-Driven CX plan costs $6,000 per year. The Managed CX plan is custom-priced and requires contact with sales.
Does SurveySensum offer a free trial?
Yes, SurveySensum offers a one-month free trial with 25 free responses and all features fully equipped. No credit card is mentioned.
What is SurveySensum used for?
SurveySensum is used to measure and act on customer experience (NPS, CSAT), employee experience, and market research. It helps businesses collect feedback, analyze it with AI, and close the loop with customers to improve satisfaction and retention.
Who is SurveySensum best for?
SurveySensum is best for mid-to-large enterprises in industries like fintech, insurance, telecom, and automotive. It is ideal for CX, market research, and HR teams that need a unified feedback platform with advanced analytics.
What are the top alternatives to SurveySensum?
Top alternatives include Qualtrics, Medallia, SurveyMonkey, and Delighted. These platforms offer similar features, but SurveySensum differentiates with AI-powered analysis and enterprise support.
Does SurveySensum support multiple languages?
Yes, SurveySensum supports 100+ languages for surveys and has multi-lingual survey capabilities in 30+ languages, allowing global teams to gather feedback from diverse audiences.
