UserGuiding — Customer Support

UserGuiding is an all-in-one product adoption software that helps SaaS teams build in-app onboarding experiences without writing code. It solves the problem of low user activation and feature adoption by letting you create guided walkthroughs, tooltips, checklists, and a self-service knowledge base.

What it does

You design interactive onboarding flows using a visual editor or a Chrome extension, directly on top of your web app. The platform includes segmentation by user behavior or attributes, analytics to track completion rates, session replay, AI Assistant, and localization. It also offers resource centers, in-app surveys, banners, and announcement modals for product updates.

Who it is for

Best for SaaS product managers, customer success teams, and growth managers who want to reduce time-to-value, lower churn, and drive feature adoption. It is not for teams that require deep custom coding or enterprise-grade HIPAA/SOC2 compliance on the free tier.

Real use cases

• New user onboarding: guide first-time users through key features with step-by-step tours.
• Feature adoption campaigns: use hotpoints and tooltips to drive users to unused features.
• Self-service support: embed a knowledge base and AI assistant to reduce support tickets.

• Interactive walkthroughs — step-by-step guides that highlight UI elements to onboard users.
• Tooltips and hotspots — contextual hints that appear on hover or click to draw attention.
• Onboarding checklists — progress bars that show users what’s left to explore.
• User segmentation — target flows based on role, plan, or behavior for personalized experiences.
• Analytics — track completion rates, drop-offs, and time spent per step.
• Localization — supports multiple languages for global products.
• AI Assistant & Knowledge Base — provide self-service help with AI-powered resolutions.

UserGuiding pricing: Free plan available · from $174/mo (Starter, billed yearly). Billing model: Freemium.

Support Essentials – Free

Includes knowledge base, product updates, resource center, AI Assistant (50 free resolutions). Forever free.

Starter – $174/mo (billed yearly, save $900)

All adoption features + AI Assistant, reporting & segmentation, customizable in-app surveys. Best value option in the market.

Growth – $349/mo (billed yearly, save $1,800)

Everything in Starter plus A/B testing, goal tracking, custom CSS, localization, premium integrations.

Enterprise – Custom pricing (billed yearly)

Everything in Growth plus SOC2, GDPR, HIPAA compliance, personalized coaching & support, SAML SSO, activity logs.

All plans come with a 30-day money-back guarantee. Monthly pricing also available. Start for free on any plan.

Find the right tool for you with our AI advisor →