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UserGuiding

Customer Support Free · from $89/mo

About UserGuiding

UserGuiding lets you build in-app onboarding flows without writing a line of code. Create interactive walkthroughs, tooltips, and checklists that guide users through your product's key features.

What it does

You design onboarding sequences using a visual editor — no developer needed. The platform tracks user engagement with each step and lets you segment audiences based on behavior or attributes.

Best for

  • SaaS teams that want to reduce time-to-value for new users
  • Product managers who need to test onboarding flows quickly
  • Customer success teams aiming to lower churn through guided adoption

Strengths

  • No-code visual builder — drag and drop to create walkthroughs
  • Segmentation by user properties, behavior, or plan type
  • Analytics dashboard showing completion rates and drop-off points

Key features

  • Interactive walkthroughs — step-by-step guides that highlight UI elements
  • Tooltips and hotspots — contextual hints that appear on hover or click
  • Onboarding checklists — progress bars that show users what's left to explore
  • User segmentation — target flows based on role, plan, or behavior
  • Analytics — track completion rates, drop-offs, and time spent per step
  • Localization — supports multiple languages for global products
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