Jotform AI Agents let you build and deploy no-code AI assistants for customer support across 7+ channels.
Free · from $34/mo
About UserGuiding
What It Is & the Problem It Solves
UserGuiding is an all-in-one product adoption software that helps SaaS teams build in-app onboarding experiences without writing code. It solves the problem of low user activation and feature adoption by letting you create guided walkthroughs, tooltips, checklists, and a self-service knowledge base.
Who It Is For (and Who It Is Not For)
Best for SaaS product managers, customer success teams, and growth managers who want to reduce time-to-value, lower churn, and drive feature adoption. It is not for teams that require deep custom coding or enterprise-grade HIPAA/SOC2 compliance on the free tier.
Real Use Cases
- New user onboarding: Guide first-time users through key features with step-by-step tours.
- Feature adoption campaigns: Use hotspots and tooltips to drive users to unused features.
- Self-service support: Embed a knowledge base and AI assistant to reduce support tickets.
Pricing Overview
UserGuiding pricing includes a free forever plan (Support Essentials) with a knowledge base, resource center, and AI assistant. Paid plans start at $174/month (Starter, billed yearly). The Starter plan adds product tours, hotspots, tooltips, onboarding checklists, analytics, and segmentation. A 30-day money-back guarantee is included.
Key features
- Interactive walkthroughs — step-by-step guides that highlight UI elements to onboard users.
- Tooltips and hotspots — contextual hints that appear on hover or click to draw attention.
- Onboarding checklists — progress bars that show users what’s left to explore.
- User segmentation — target flows based on role, plan, or behavior for personalized experiences.
- Analytics — track completion rates, drop-offs, and time spent per step.
- Localization — supports multiple languages for global products.
- AI Assistant & Knowledge Base — provide self-service help with AI-powered resolutions.
SaaSpartout Score
7.6
/10
Editorial score from our review methodology — not user ratings.
◆ AI advisor — 30 seconds, no signup
Why are you looking at Customer Success tools today?
UserGuiding Pricing
UserGuiding pricing: from $174/mo (Starter, billed yearly). Billing model: Freemium.
For comparison: the median starting price in Customer Support is $29/month, measured across 132 tools we track. See the full SaaS Pricing Index →
Support Essentials (Free)
Free forever. Includes knowledge base, product updates, resource center, and AI assistant.
Starter Plan
$174/month (billed yearly). Includes everything in Free, plus product tours, hotspots & tooltips, onboarding checklists, analytics, segmentation, banners, and in-app surveys.
All plans come with a 30-day money-back guarantee. Monthly billing also available. Contact sales for custom pricing at higher MAU tiers.
Frequently asked questions
What is UserGuiding used for?
UserGuiding is a no-code product adoption platform used to create interactive walkthroughs, tooltips, onboarding checklists, and a self-service knowledge base to improve user activation and feature adoption.
Does UserGuiding have a free plan?
Yes. UserGuiding offers a free forever plan called Support Essentials, which includes a knowledge base, product updates, resource center, and AI assistant.
How much does UserGuiding cost?
UserGuiding pricing starts at $174/month for the Starter plan when billed yearly. The free Support Essentials plan is also available.
Who is UserGuiding best for?
It is best for SaaS product managers, customer success teams, and growth managers who want to reduce time-to-value and drive feature adoption without coding.
What are the main features of UserGuiding?
Key features include interactive walkthroughs, tooltips & hotspots, onboarding checklists, user segmentation, analytics, localization, AI assistant, and a knowledge base.
Does UserGuiding offer a money-back guarantee?
Yes. UserGuiding provides a 30-day money-back guarantee on paid plans, which they claim is the only such guarantee in the industry.
