Jotform AI Agents let you build and deploy no-code AI assistants for customer support across 7+ channels.
Free · from $34/mo
About Assembled
What is Assembled?
Assembled is a workforce management platform built for the AI era. It unifies scheduling, forecasting, and real-time management for your entire support operation—covering human agents, AI agents, and BPO vendors—in a single dashboard. Instead of juggling separate tools, you get one view of performance, capacity, and outcomes.
What problem does it solve?
Support teams often struggle to manage in-house staff, outsourced vendors, and AI automation separately, leading to inefficiencies and blind spots. Assembled solves this by bringing all three under one roof. It uses machine learning to forecast demand, build SLA-proof schedules, and provide real-time recommendations, so you can staff optimally and avoid service disruptions.
Who is it for?
Assembled is ideal for customer support leaders, operations managers, and workforce planners in mid-to-large support organizations that are adopting AI and want to manage human and digital agents together. It is not for small teams with simple scheduling needs or for companies not yet using AI in support.
Real use cases include forecasting call and chat volumes, automating shift scheduling, tracking BPO performance and billing, deploying AI agents that resolve common inquiries, and using an AI copilot to assist human agents with drafting replies and translations.
Key features
- AI Agents — Deploy autonomous agents that resolve inquiries across phone, chat, and email with multi-step workflows.
- AI Copilot — Give agents real-time assistance with drafted replies, translations, and knowledge search.
- AI-powered Workforce Management — Automate forecasting, scheduling, and intraday management with ML.
- Unified Dashboard — Manage humans, AI, and BPOs in one place with full visibility.
- Vendor Management — Integrate BPOs for scheduling, billing, and performance insights (add-on).
- Real-time and Historical Insights — Track performance and outcomes to make smarter decisions.
- Enterprise-grade Security & Integrations — Open API and strong security for scalable operations.
SaaSpartout Score
7.6
/10
Editorial score from our review methodology — not user ratings.
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Assembled Pricing
Assembled pricing: from $0.65/conversation.
For comparison: the median starting price in Customer Support is $29/month, measured across 132 tools we track. See the full SaaS Pricing Index →
AI Agents
Starts at $0.65 per conversation. Includes autonomous multi-channel resolution, agentic workflows, smart handoffs, escalation rules, and QA tools.
AI Copilot
Starts at $35/month. Includes drafted replies, real-time translation, summarization, agent guidance, and tone modifiers.
Workforce Management
Starts at $25/month. Includes ML-based forecasting, AI-powered scheduling, intraday management, and human-AI workforce planning.
Optional add-on: Vendor Management (contact sales for pricing).
All plans include platform access, integrations, open API, enterprise-grade security, and support. Each product can be purchased separately. Contact sales for a demo and pricing details.
Frequently asked questions
How much does Assembled cost?
Assembled's AI Agents start at $0.65 per conversation, AI Copilot at $35/month, and Workforce Management at $25/month. Contact sales for full pricing.
Is there a free trial or free plan?
There is no mention of a free trial or free plan on the scraped pages, but you can request a demo or contact sales.
What is Assembled used for?
Assembled is used for workforce management in customer support, specifically to schedule, forecast, and manage human agents, AI agents, and BPO vendors in one platform.
Who is Assembled best for?
It's best for support teams at scale that use a mix of in-house agents, BPOs, and AI automation, and need to optimize staffing and performance.
What are the main alternatives to Assembled?
Alternatives include workforce management tools like Calabrio, Verint, and NICE, as well as AI customer service platforms like Intercom and Zendesk, though Assembled uniquely combines human and AI workforce management.
Does Assembled work with AI agents?
Yes, Assembled includes AI Agents that automate end-to-end support interactions across chat, email, and voice, and can hand off to human agents when needed.
