Jotform ◆
Jotform AI Agents let you build and deploy no-code AI assistants for customer support across 7+ channels.
Free · from $34/mo
About ProProfs Chat
What does ProProfs Chat do?
ProProfs Chat is an AI-powered live chat software for websites and mobile apps. It combines human and AI support to provide instant, automated customer service 24/7. The AI agent can be trained on your content, answers customer questions, and can even complete tasks like updating orders in Shopify or scheduling meetings.
Problem it solves
ProProfs Chat helps businesses delight visitors with instant help and close sales faster. It reduces the volume of phone calls and email inquiries, as reported by some customers, and ensures customers get timely responses, improving revenue. It also provides sentiment analysis and churn risk prediction to help teams prioritize at-risk customers.
Who is it for?
ProProfs Chat is ideal for growing businesses, e-commerce sites, and companies that want to provide round-the-clock support without scaling their human team proportionally. It is suitable for small to enterprise-level operations. It is not for teams that need a complex, multi-tier helpdesk with ticketing; it focuses on live chat and AI automation.
Real use cases
E-commerce sites use ProProfs Chat to handle pre-sales questions and post-purchase support, reducing cart abandonment. SaaS companies use it to onboard users and troubleshoot issues. Support teams use the AI agent to deflect common queries, leaving humans to handle complex issues.
Key features
- AI Agent Training — Train AI agents on your website content, help center, and FAQs; test responses before going live.
- AI-Generated Answers — AI reads conversation and delivers answers with source citations, based on trained data.
- Action-Based AI Agents — Deploy agents that can update orders in Shopify, schedule meetings, or trigger notifications via email or Slack.
- Sentiment Analysis — Real-time detection of customer mood (angry, sad, confused, etc.) to know when to step in.
- Risk Prediction — Assigns churn risk scores (High, Medium, Low) to focus on at-risk customers.
- Resolution Overview — Auto-generates summaries of every chat and resolution actions taken.
- Real-Time Language Translation — Translate messages in real time for multilingual support.
SaaSpartout Score
7.6
/10
Editorial score from our review methodology — not user ratings.
ProProfs Chat Pricing
ProProfs Chat pricing: from $0.
Free Plan (Single Operator)
$0.00 forever for a single operator, includes unlimited domains, unlimited chat history, live typing, greetings & announcements, ratings & surveys, reports & analytics, AI sentiment tagging, real-time language translation, screenshare & co-browsing, visitor info & tracking, and more. Conversation limits apply for chatbot.
Business Plan
For established businesses & enterprises. Includes dedicated onboarding manager and 24/7 email support. Pricing requires contacting sales for a quote.
Note: No credit card required for free plan.
Frequently asked questions
Is ProProfs Chat free?
Yes, ProProfs Chat offers a free plan that is free forever for a single operator, including all premium features. No credit card is required.
How much does ProProfs Chat cost?
The free plan costs $0 for a single operator. For teams of 2+ operators, there is a Team Plan (pricing not publicly listed) and a Business Plan for enterprises. Contact sales for details.
What are the key features of ProProfs Chat?
Key features include AI-powered chatbots, sentiment analysis, churn risk prediction, real-time language translation, screenshare & co-browsing, visitor tracking, and 40+ integrations.
Who is ProProfs Chat best for?
It is best for growing businesses, e-commerce sites, and companies that need 24/7 customer support without hiring more agents. It is not for teams needing complex ticketing systems.
What are the top alternatives to ProProfs Chat?
Alternatives include Intercom, Zendesk Chat, LiveChat, and Tidio. These offer similar live chat and chatbot features but may differ in pricing and AI capabilities.
Does ProProfs Chat have a free trial?
There is no separate trial because the free plan is available indefinitely. You can get started free without a credit card and upgrade later.
