ProProfs Chat — Customer Support

What does ProProfs Chat do?

ProProfs Chat is an AI-powered live chat software for websites and mobile apps. It combines human and AI support to provide instant, automated customer service 24/7. The AI agent can be trained on your content, answers customer questions, and can even complete tasks like updating orders in Shopify or scheduling meetings.

Problem it solves

ProProfs Chat helps businesses delight visitors with instant help and close sales faster. It reduces the volume of phone calls and email inquiries, as reported by some customers, and ensures customers get timely responses, improving revenue. It also provides sentiment analysis and churn risk prediction to help teams prioritize at-risk customers.

Who is it for?

ProProfs Chat is ideal for growing businesses, e-commerce sites, and companies that want to provide round-the-clock support without scaling their human team proportionally. It is suitable for small to enterprise-level operations. It is not for teams that need a complex, multi-tier helpdesk with ticketing; it focuses on live chat and AI automation.

Real use cases

E-commerce sites use ProProfs Chat to handle pre-sales questions and post-purchase support, reducing cart abandonment. SaaS companies use it to onboard users and troubleshoot issues. Support teams use the AI agent to deflect common queries, leaving humans to handle complex issues.

• AI Agent Training — Train AI agents on your website content, help center, and FAQs; test responses before going live.
• AI-Generated Answers — AI reads conversation and delivers answers with source citations, based on trained data.
• Action-Based AI Agents — Deploy agents that can update orders in Shopify, schedule meetings, or trigger notifications via email or Slack.
• Sentiment Analysis — Real-time detection of customer mood (angry, sad, confused, etc.) to know when to step in.
• Risk Prediction — Assigns churn risk scores (High, Medium, Low) to focus on at-risk customers.
• Resolution Overview — Auto-generates summaries of every chat and resolution actions taken.
• Real-Time Language Translation — Translate messages in real time for multilingual support.

ProProfs Chat pricing: from $0.

For comparison: the median starting price in Customer Support is $29/month, measured across 132 tools we track. See the full SaaS Pricing Index →

Free Plan (Single Operator)

$0.00 forever for a single operator, includes unlimited domains, unlimited chat history, live typing, greetings & announcements, ratings & surveys, reports & analytics, AI sentiment tagging, real-time language translation, screenshare & co-browsing, visitor info & tracking, and more. Conversation limits apply for chatbot.

Business Plan

For established businesses & enterprises. Includes dedicated onboarding manager and 24/7 email support. Pricing requires contacting sales for a quote.

Note: No credit card required for free plan.

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