Close is a sales CRM with built-in calling, SMS, email, and an AI sales agent that auto-logs every interaction.
from $19/mo per user
About Twenty
What is Twenty?
Twenty is a #1 open-source CRM that gives technical teams the building blocks to create a custom CRM tailored to complex business needs. Unlike rigid off-the-shelf solutions, Twenty adapts as your business evolves, letting you define custom objects, fields, and views without coding constraints.
What problem does it solve?
Traditional CRMs force you into fixed workflows, making it hard to match your unique sales or ops processes. Twenty eliminates that friction: you can scaffold a launch-ops CRM, manage deal pipelines, track enterprise accounts, and automate workflows using AI agents—all within a flexible, developer-friendly environment.
Who is it for?
Twenty is built for technical teams and organizations that need a customizable CRM—think revenue operations, product-led growth, or IT teams. It's ideal if you want full control over data models and integrations. However, if you prefer a zero-code, out-of-the-box CRM with minimal setup, you may find Twenty's learning curve steep.
Real use cases
Teams use Twenty to manage enterprise sales pipelines (as seen with sample companies like Anthropic and Stripe), track fundraising and portfolio sync, run marketing automation, and even build custom apps for niche workflows. Its AI agents and workflow capabilities make it possible to automate repetitive tasks like data enrichment or follow-up sequences.
Key features
- Unlimited custom objects — Model your data exactly as your business requires.
- AI agents with custom skills — Automate tasks like data entry, scoring, and follow-ups.
- Full customization (views, layouts, fields) — Tailor the UI to your team's workflow.
- 30+ languages — Global teams can work in their native language.
- Workflow automation — Create multi-step workflows even on the Pro plan.
- REST & GraphQL API — Integrate with your stack and build custom apps.
- Self-hosted option — Full control over your data and infrastructure.
SaaSpartout Score
7.6
/10
Editorial score from our review methodology — not user ratings.
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Twenty Pricing
Twenty pricing: from $9/user/mo.
For comparison: the median starting price in CRM is $39.45/month, measured across 114 tools we track. See the full SaaS Pricing Index →
Selfhosting Pro — $9/user/month
Includes full customization, custom apps, AI agents with custom skills, 50 workflow credits/year, and standard support.
Organization — $19/user/month
Everything in Pro, plus row-level permissions, SAML/OIDC SSO, custom domain, and priority support.
Enterprise — from $50k/year
Everything in Organization, plus single-tenant isolation, IP allow-listing, SCIM provisioning, dedicated support & SLA.
Start your free trial today without a credit card.
Frequently asked questions
What is Twenty CRM?
Twenty is an open-source CRM that lets technical teams build a fully customizable CRM without coding from scratch. It offers custom objects, fields, views, and AI agents to adapt to your business.
How much does Twenty cost?
Twenty pricing starts at $9 per user per month for the Pro plan, with a free trial available. The Organization plan is $19 per user per month, and Enterprise pricing starts at $50k per year.
Is Twenty free to use?
Twenty offers a free trial without requiring a credit card. You can also self-host the open-source version, but there is no forever-free hosted plan; paid tiers start at $9/user/month.
Who is Twenty best for?
Twenty is best for technical teams and businesses that need a customizable CRM to fit complex workflows, such as revenue ops, product-led growth, or IT. It's less ideal for non-technical users who prefer a simple, ready-made CRM.
What are the top alternatives to Twenty?
Top alternatives include HubSpot, Salesforce, Pipedrive, and Microsoft Dynamics. Twenty positions itself as a more flexible and cheaper open-source alternative, with free self-hosting and full data ownership.
What are the main limitations of Twenty?
Twenty's key limitation is its focus on developers: non-technical users may find customization intimidating. Also, some advanced security features like row-level permissions and SSO are only available on higher tiers.
