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About Weav
What is Weav?
Weav is an AI customer service platform that learns your business from your website and documentation, then autonomously resolves over 70% of customer questions. It deploys AI agents that work 24/7 in your brand voice, reducing the need to scale support headcount.
Who is it for?
Weav is ideal for fast-growing SaaS companies, e-commerce brands, and any business that wants to automate routine support without sacrificing quality. It is not for businesses that need human-only support or lack digital training materials (website, docs) to feed the AI.
Key use cases
Use Weav to power self-service chatbots, automate email responses, and provide instant answers on your website. It helps you escape the 'bot loop' by training agents with deep product knowledge, so complex issues are resolved on the first try.
Key features
- AI Agents — Deploy intelligent agents that master your product data and resolve queries 24/7.
- Inbox — Manage all customer conversations in one inbox with AI assistance.
- Chatbots — Embed chatbots that answer with precise, tone-perfect responses.
- Ask Weav — Use natural language queries to get instant answers from your knowledge base.
- Training — Upload additional training data anytime to keep agents up-to-date.
- Reporting — Track performance with basic or advanced analytics depending on your plan.
SaaSpartout Score
6.9
/10
Editorial score from our review methodology — not user ratings.
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Weav Pricing
Weav pricing: from $0/mo.
For comparison: the median starting price in Customer Support is $29/month, measured across 132 tools we track. See the full SaaS Pricing Index →
Lite — $0/month
Free starter plan with 20 AI messages/mo, 1 teammate, 1 custom email, 100KB training data, 5 enabled AI actions, basic helpdesk, and basic reports.
Plus — $29/month
For simple start and scale: 500 AI messages/mo, 2 teammates, 2 custom emails, 1MB training data, 5 enabled AI actions, basic helpdesk, and basic reports.
Pro — $119/month
Built for fast-growing teams: 5,000 AI messages/mo, 3 teammates, 3 custom emails, 10MB training data, 10 enabled AI actions, advanced helpdesk, advanced reports, automatic agent retraining, and standard integrations.
Max — $359/month
Full power and autonomy: 20,000 AI messages/mo, 5 teammates, 5 custom emails, 50MB training data, 25 enabled AI actions, customizable helpdesk, customizable reports, scheduled agent retraining, and advanced integrations.
All plans can start with a free trial; annual billing offers a 20% discount.
Frequently asked questions
How much does Weav cost?
Weav offers a free Lite plan starting at $0/month. Paid plans start at $29/month (Plus), $119/month (Pro), and $359/month (Max). Annual billing gives a 20% discount.
Is there a free trial for Weav?
Yes, you can get started free with the Lite plan, which includes 20 AI messages per month. This allows you to test Weav before committing to a paid plan.
What features does Weav include?
Weav includes AI agents, inbox management, chatbots, 'Ask Weav' natural language queries, training data uploads, and reporting. Advanced features like automatic retraining and custom reports are available on higher tiers.
Who is Weav best for?
Weav is best for SaaS businesses, e-commerce brands, and support teams that want to automate a large volume of repetitive questions without scaling headcount. It requires digital content (website, docs) to train the AI.
What are the top alternatives to Weav?
Top alternatives include Zendesk Answer Bot, Intercom Fin, and Forethought. These also offer AI-powered support automation, but Weav stands out with its focus on deep product knowledge from your docs.
What is a key limitation of Weav?
Weav's AI performance depends on the quality and quantity of your training data. If your documentation is thin, the AI may not be able to resolve as many queries effectively.
