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About Jotform
What is Jotform AI Agents?
Jotform AI Agents is a no-code platform that lets you build, train, and deploy AI-powered customer service assistants across phone, voice, chat, WhatsApp, Messenger, Shopify, Gmail, Instagram, SMS, and more. You start by creating a form-based agent, train it on your FAQs or knowledge base, and publish it in minutes — no coding required.
Who is it for?
Small businesses and teams that need 24/7 customer support without hiring extra staff. Nonprofits and educational institutions can also benefit from discounted automation. It’s best for those who want a single AI agent spanning multiple communication channels. It is not ideal for enterprises needing deep custom NLP or on-premise deployment.
Key use cases
Use Jotform AI Agents to handle support tickets, collect feedback, manage hiring workflows, or run interactive kiosks and presentations. The platform includes 7,000+ pre-built templates for common scenarios like customer service, complaint management, and IT support requests.
Key features
- Multi-channel AI Agents — Deploy agents as chatbots, phone agents, voice agents, WhatsApp agents, Messenger agents, Shopify agents, Gmail agents, Instagram agents, SMS agents, and more.
- 7,000+ templates — Pre-built AI Agent templates for customer service, hiring, feedback, support requests, and other common workflows.
- Standalone Agent — A dedicated AI agent that lives on its own page or URL, independent of other platforms.
- Kiosk Agent — Turn any device into an interactive kiosk with an AI-powered interface for in-person use.
- Presentation Agent — Create AI-driven presentations that respond to audience questions in real time.
- Integration with major platforms — Works with Salesforce, WordPress, Canva, Shopify, and Gmail.
- No-code builder — Build and train your AI agent using Jotform’s form builder logic, with zero coding required.
