CloudTalk ◆
Communication
Cloud-based call center software with AI coaching, power dialing, and real-time analytics for sales and support teams.
from $30/user/mo
About Aircall
Aircall is an AI-powered customer communications platform that replaces desk phones with a cloud-based system built for SMBs and enterprise teams. It combines intelligent voice agents, automated workflows, and real-time AI coaching in one platform — accessible from your browser, desktop app, or mobile device, no hardware required.
Calls, SMS, and messaging are unified in a single workspace, with native integrations syncing conversations and customer data automatically to your CRM, help desk, and other business tools. AI Assistants transcribe calls in real time, analyze sentiment, automate CRM updates, and surface coaching prompts during live conversations — reducing manual work for reps and giving managers instant visibility.
AI Agents extend coverage around the clock, handling after-hours calls, resolving routine requests autonomously, and escalating complex issues with full conversation context. Trusted by 23,000+ companies, Aircall is rated 4.3/5 on G2 and Capterra.
Key features
- CRM & Help Desk Integration — Automatically log calls, recordings, and notes to Salesforce, HubSpot, Zendesk, and 250+ other tools
- AI Assistants — Live transcription, sentiment analysis, real-time coaching suggestions, and automated CRM updates during and after every call
- AI Agents (24/7 Coverage) — Autonomous agents that resolve routine inquiries, handle after-hours volume, and escalate with full context
- Power Dialer — Auto-dial leads from a list, skipping unanswered calls to maximize outbound efficiency
- IVR & Call Routing — Route callers to the right team or department automatically, without a receptionist
- Real-Time Analytics — Dashboards showing call volume, wait times, agent activity, and performance trends
- Global Phone Numbers — Local and toll-free numbers in 100+ countries with enterprise-grade call quality
Aircall Pricing
Aircall pricing: from $30/user/mo. Billing model: Subscription.
Essentials
Entry-level plan requiring a minimum of 3 users. Includes 1 local or toll-free number, unlimited inbound and internal calls, domestic outbound calling, SMS/MMS messaging, call recordings stored up to 1 year, and Basic Analytics data up to 6 months. Maximum of 3 teams.
Professional
Advanced plan also requiring a minimum of 3 users. Everything in Essentials, plus unlimited teams, unlimited call recording retention, and access to both Basic and Advanced Analytics up to 6 months. Suited for growing sales and support operations.
Custom
Enterprise plan for larger organizations (minimum 25 users). Includes unlimited teams, unlimited call recording, Analytics+ with unlimited data history, and custom terms. Pricing available on request.
Free Trial
Aircall offers free access to get started — activate on the device you already use. No hardware needed.
