CloudTalk β
Cloud-based call center software with AI coaching, power dialing, and real-time analytics for sales and support teams.
from $30/user/mo
About Aircall
What is Aircall?
Aircall is an AI-powered customer communications platform that replaces traditional desk phones with a cloud-based system. It unifies calls, SMS, and messaging in one workspace, syncing conversations and customer data automatically to your CRM, help desk, and other business tools β no hardware required.
Who is it for?
Aircall is built for SMBs and enterprise teams that need a scalable, collaboration-friendly phone system. It is ideal for sales and support teams that rely on CRM integrations, AI coaching, and real-time analytics. It is not designed for large contact centers needing complex workforce management or omnichannel routing beyond voice, SMS, and messaging.
Real use cases
Sales teams use Aircall to auto-dial leads, log calls to Salesforce or HubSpot automatically, and receive real-time coaching suggestions from AI Assistants. Support teams handle incoming calls with IVR routing, AI Agents that resolve routine inquiries after hours, and shared inbox collaboration. Managers track call volume, wait times, and agent performance through live analytics dashboards.
Key features at a glance
Aircall includes AI Assistants (live transcription, sentiment analysis, automated CRM updates), AI Agents for 24/7 autonomous resolution, Power Dialer, IVR & call routing, real-time analytics, global phone numbers in 100+ countries, and 250+ native integrations with tools like HubSpot, Salesforce, Zendesk, and more.
Key features
- CRM & Help Desk Integration β Automatically log calls, recordings, and notes to Salesforce, HubSpot, Zendesk, and 250+ other tools
- AI Assistants β Live transcription, sentiment analysis, real-time coaching suggestions, and automated CRM updates during and after every call
- AI Agents (24/7 Coverage) β Autonomous agents that resolve routine inquiries, handle after-hours volume, and escalate with full context
- Power Dialer β Auto-dial leads from a list, skipping unanswered calls to maximize outbound efficiency
- IVR & Call Routing β Route callers to the right team or department automatically, without a receptionist
- Real-Time Analytics β Dashboards showing call volume, wait times, agent activity, and performance trends
- Global Phone Numbers β Local and toll-free numbers in 100+ countries with enterprise-grade call quality
Aircall Pricing
Aircall pricing: from $30/user/mo. Billing model: Subscription.
Essentials β from $30/user/mo
Min 3 users, max 3 teams, 1 local or toll-free number included, unlimited inbound and internal calls, up to 1 year call recording storage, 6 months basic analytics.
Professional β contact for pricing
Min 3 users, unlimited teams, 1 local or toll-free number included, unlimited inbound and internal calls, unlimited call recording storage, 6 months basic and advanced analytics.
Custom β contact for pricing
Min 25 users, unlimited teams, 1 local or toll-free number included, unlimited inbound and internal calls, unlimited call recording storage, unlimited Analytics+ data. All plans include a free trial β try Aircall free before committing.
Frequently asked questions
How much does Aircall cost per month?
Aircall's Essentials plan starts at $30/user/mo (min 3 users). The Professional and Custom plans require contacting Aircall for pricing.
Does Aircall have a free plan or free trial?
Aircall does not have a free plan, but it offers a free trial β you can try the platform free before purchasing.
What is Aircall and how does it work?
Aircall is an AI-powered cloud phone system for sales and support teams. It replaces desk phones with software accessible from browser, desktop, or mobile. Calls, SMS, and messaging are unified in one workspace, with CRM integrations and AI that transcribes calls, analyzes sentiment, and automates follow-ups.
Who is Aircall best for?
Aircall is best for SMBs and enterprise sales and support teams that need CRM integration, AI coaching, and real-time analytics. It is less suited for large contact centers needing complex workforce management or omnichannel routing beyond voice and messaging.
What are the top alternatives to Aircall?
Top alternatives include RingCentral, Dialpad, Talkdesk, and Five9. For more, see our Aircall alternatives page.
What are key limitations of Aircall?
Aircall requires a minimum of 3 users for Essentials and Professional plans. Outbound call rates vary by country, and SMS/MMS is limited to select countries. Advanced analytics features require higher-tier plans.
