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About Botlite
What is Botlite?
Botlite is a customer support chatbot platform that turns your FAQs and documents into fast, source-grounded answers. It uses the content you already have—approved Q&A pairs and policy PDFs—so every response is traceable to a specific source, eliminating guesswork and hallucinations.
Who is it for?
Botlite is ideal for support teams and product managers who need to deploy a reliable chatbot on a single website quickly. It's particularly useful for businesses with a growing knowledge base that want to reduce repetitive tickets while maintaining full visibility and control over the bot's responses. It is not designed for large enterprises requiring multi-channel or deep CRM integrations in the MVP.
Key capabilities
Botlite's dashboard offers four clear screens: a knowledge base for FAQs, document upload with auto-chunking, a playground showing the bot's reasoning, and an overview of system health. It supports website embedding in the MVP, with WhatsApp, mobile apps, web apps, and CRM integrations planned. This transparency helps teams trust the bot and quickly spot issues.
Use cases
Use Botlite to answer common questions about business hours, refunds, or account setup, pulling answers directly from your documented policies. It's also great for onboarding—feed it your guide PDFs and let it help new users navigate your product.
Key features
- FAQ Knowledge Base — Centralized, searchable list of approved Q&A pairs with category tags and enable/disable toggles, ensuring the bot only uses current information.
- Document Upload & Auto-chunking — Drop in policy PDFs or guides; Bot Lite automatically indexes and chunks content, so it retrieves the right paragraph for each query.
- Chat Playground with Reasoning — Test messages with route badges, confidence scores, and source chunks, so every answer is explainable and auditable.
- Overview Dashboard — Live metrics for active FAQs, document counts, indexed chunks, and backend status for full system visibility.
- Bulk Import & Keywords — Add FAQs in bulk and configure aliases and keywords to improve match accuracy.
SaaSpartout Score
6.9
/10
Editorial score from our review methodology — not user ratings.
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Botlite Pricing
Botlite pricing: from $49/mo.
For comparison: the median starting price in Customer Support is $29/month, measured across 132 tools we track. See the full SaaS Pricing Index →
Starter — $49/month
For a focused support experience on one website. Includes 1 chatbot workspace, up to 250 active FAQs, 5 knowledge documents, website widget, and email support.
Growth — $149/month
For growing teams managing multiple support sources. Includes 3 chatbot workspaces, unlimited FAQs, 50 knowledge documents, analytics and feedback, domain controls, and priority support.
Scale — Custom
For higher-volume, multi-team, or tailored deployments. Includes custom workspaces and usage, advanced integrations, role and access planning, implementation guidance, and dedicated support.
All plans can be started with a guided demo request. No free plan is currently mentioned on the site.
Frequently asked questions
What is Botlite?
Botlite is a customer support chatbot that uses your FAQs and documents to provide source-grounded answers. It shows confidence scores and source chunks for every response.
How much does Botlite cost?
Botlite has a Starter plan at $49/month, a Growth plan at $149/month, and a Scale plan with custom pricing. You can request a demo to see it in action.
Does Botlite offer a free trial?
There is no free trial mentioned on the website; however, you can request a guided demo to explore the product.
Who is Botlite best for?
Botlite is best for support teams and product managers at small to mid-sized companies that want to deploy a reliable chatbot on their website using their existing knowledge base.
What are the main limitations of Botlite?
The current MVP only supports website embedding; WhatsApp, mobile apps, authenticated portals, and CRM integrations are planned but not yet available.
What are the top alternatives to Botlite?
Top alternatives include Intercom, Zendesk Answer Bot, and Freshchat—all offer more mature multi-channel support but may be more expensive and complex.
