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About FROGED
What is FROGED?
FROGED is an all-in-one omnichannel communication platform designed for customer service. It unifies all your communication channels—live chat, email, social media, and more—into a single collaborative inbox, so your team no longer has to juggle multiple tools. By combining AI-driven automation with human expertise, FROGED helps businesses respond faster and more efficiently at every touchpoint of the customer journey.
Who is it for?
FROGED is built for modern businesses—small to medium enterprises and larger corporations—that want to scale their customer support without adding headcount. It's ideal for support teams, customer success managers, and operations leaders who need a reliable, secure, and scalable platform. It's not for solopreneurs looking for a free basic helpdesk—FROGED's pricing starts at $32.5 per month (billed annually), making it a serious investment for teams.
Real use cases
Use FROGED to centralize customer queries from all channels, automate repetitive tasks like tagging and routing, and empower customers with a self-service knowledge base. Track agent productivity and CSAT scores in real time. Drive traffic with targeted campaigns and convert clicks into purchases. With server hosting in the EU (Frankfurt) and ISO 27001 certifications, it's also a strong choice for privacy-focused businesses.
Key features
- Omnichannel Communication — Cover all communication channels so you can engage with customers at every touchpoint.
- Help Desk & Knowledge Base — Give agents access to a complete knowledge base to share relevant articles during live chats.
- Campaigns — Drive traffic and convert clicks into purchases by sending campaigns through every channel.
- Reports & Analytics — Monitor agent productivity, response times, and CSAT scores in real time.
- Automation Rules — Assign and tag conversations based on logic and volume to streamline workflows.
- Enterprise-Grade Security — Integration with Azure Active Directory, GDPR compliance, and ISO 27001, 27017, and 27018 certifications.
SaaSpartout Score
7.3
/10
Editorial score from our review methodology — not user ratings.
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FROGED Pricing
FROGED pricing: from $32.5/mo.
For comparison: the median starting price in Customer Support is $29/month, measured across 132 tools we track. See the full SaaS Pricing Index →
Basic Plan — $32.5/month (billed annually)
Includes 1 seat, collaborative inbox, all channels, knowledge base, and preconfigured metrics.
Starter Plan — $106/month (billed annually)
Everything in Basic, plus 2 more seats (3 total), real-time collaboration, team performance analytics, customer satisfaction survey, and Knowledge Base PRO.
Professional Plan — $422/month (billed annually)
Everything in Starter, plus 4 more seats (7 total), groups and conversation history, conversation routing, multiple business hours, and inbox groups.
Corporate Plan — Custom pricing
Designed for businesses seeking robust customization with top-tier security, compliance, and scalability. Features include custom agents, all communication channels, Knowledge Base PRO, customer portal, inbox groups, multiple business hours, admin profiles, custom analysis panels, smart routing, API/webhooks, SSO, and dedicated success manager.
FROGED offers flexible billing (monthly or yearly) and a free trial—try it risk-free.
Frequently asked questions
How much does FROGED cost?
FROGED's Basic plan starts at $32.5 per month when billed annually. The Starter plan is $106/month and the Professional plan is $422/month, both billed annually. The Corporate plan has custom pricing—contact sales.
Does FROGED offer a free trial?
Yes, FROGED offers a free trial—you can try the platform risk-free before committing to a paid plan.
Is FROGED suitable for small businesses?
Yes, FROGED has plans specifically for SMBs (Basic and Starter) that include core features like a collaborative inbox and knowledge base at an affordable price point.
What are the best alternatives to FROGED?
Top alternatives to FROGED include Intercom, Zendesk, Freshdesk, and Help Scout. These platforms also offer omnichannel customer support, but FROGED emphasizes AI and human expertise combined, with EU-based hosting for GDPR compliance.
Can FROGED integrate with other tools?
Yes, FROGED supports integrations with Zapier and Jira, and offers APIs and webhooks for custom integrations. It also integrates with Azure Active Directory for secure user management.
What is FROGED's main limitation?
FROGED may be overkill for very small businesses or solo founders who need a simple, free helpdesk. Its pricing is geared toward teams, and some advanced features are only available in higher-tier plans.
