Helpshift — Customer Support

What is Helpshift?

Helpshift is an AI-native player engagement platform designed specifically for the gaming industry. It combines technology, AI, and human services to deliver in-game support, VIP engagement, and safer communities. The platform supports the full player lifecycle, from resolving support tickets to building long-term fandom.

What problem does it solve?

Game studios often struggle with fragmented tools for support, engagement, trust and safety, and community management. Helpshift eliminates the need to stitch together multiple vendors, providing a unified platform with one source of truth. This reduces integration costs and streamlines workflows, enabling faster resolution and higher player satisfaction.

Who is it for?

Helpshift is built for game developers and publishers of all sizes—from indie studios to large enterprises like Zynga, Jam City, and Rovio. It is ideal for teams that need scalable in-game support, automation, and community management. It may not be suitable for non-gaming businesses, as its features are deeply tailored to gaming contexts.

Real use cases

Studios like SYBO (Subway Surfers) achieved a 4.3 CSAT and 77% automation rate within three months. Rovio deployed AI across 23 games in under eight months, hitting a 91% deflection rate. Helpshift also handles console support via QR codes and offers multilingual support in over 70 languages.

• In-game support SDKs — Integrate support directly into mobile, PC, and web games for seamless player assistance.
• Agentic Resolution AI — Autonomously resolve routine issues end-to-end with personalized, context-aware responses.
• Built-in Guardrails — Monitor all conversations in real-time to ensure quality, policy compliance, and brand protection.
• Multilingual Support — Deliver global support with built-in translation, resolving issues in over 70 languages.
• Unified Player Context & Workflows — Centralize player data and interactions to streamline support operations.
• Console Handoff via QR and Links — Provide easy support access on console platforms without disrupting gameplay.
• Human Services — Access gaming-specialized support agents for escalation handling and quality assurance.

Helpshift pricing: Custom pricing (solution-based).

Custom Pricing

Helpshift pricing is solution-based and modular, tailored to your game’s needs. Costs depend on interaction volume, activated solutions (Support, Engagement, Trust & Safety, Community), capabilities (Technology, AI, Human Services), and geography/language coverage. No predefined bundles; you pay only for what you use. Contact Helpshift for a custom quote.

Free demo available – Request a demo to see the platform in action.

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