Jotform ◆
Jotform AI Agents let you build and deploy no-code AI assistants for customer support across 7+ channels.
Free · from $34/mo
About MyLiveChat
What is MyLiveChat?
MyLiveChat is a customer support platform that combines live chat, visitor history, help articles, and an optional AI assistant trained on your approved content. It helps website teams answer visitors in real time, route conversations to the right department, and provide source-backed AI answers when repeat questions pile up.
Who is it for?
This tool is built for small to mid-sized businesses and support teams that want to reduce software clutter. It works with WordPress, Shopify, BigCommerce, Joomla, Drupal, Magento, OpenCart, Google Sites, and any website that accepts a single script tag. It is ideal for e-commerce stores, SaaS companies, and service providers that need a lightweight yet powerful chat solution.
Key use cases
Use MyLiveChat to invite high-intent visitors to chat, keep full conversation transcripts, and let AI handle repetitive questions while human agents take over with context intact. For example, a Shopify store can use the plugin to answer pricing questions instantly, while a SaaS company can deploy the AI assistant trained on its help docs to deflect common support tickets.
Who is it not for?
If you need advanced ticketing systems, omnichannel messaging across social media, or complex automation workflows, MyLiveChat may be too basic. It focuses on live chat and AI answers rather than full-blown help desk software.
Key features
- Free live chat — Start with one free agent, unlimited chats, and unlimited websites.
- AI chatbot with source-backed answers — Train your AI bot on your approved content to answer repeat questions accurately.
- Visitor history — Track past conversations and visitor behavior to provide personalized support.
- Department routing — Send conversations to the right team or agent based on topic or queue.
- Human handoff with context — Seamlessly switch from AI to human agents while preserving conversation history.
- Browser console support — Answer visitors directly from your browser console without switching windows.
- Easy integration — Works with major CMS and e-commerce platforms via plugin or one script tag.
SaaSpartout Score
7.5
/10
Editorial score from our review methodology — not user ratings.
MyLiveChat Pricing
MyLiveChat pricing: from free. Billing model: Freemium.
Free Plan
Start with 1 free agent, unlimited chats, unlimited websites, and no credit card required. Includes live chat, visitor history, and help articles.
Paid Plans (not specified)
Upgrade to add more agents, AI assistant features, and advanced routing. Exact pricing not listed on the scraped page—check the official website for current plans.
Free forever for 1 agent—no trial clock.
Frequently asked questions
Is MyLiveChat really free?
Yes, MyLiveChat offers a free plan that includes one agent, unlimited chats, and unlimited websites. No credit card is required to start.
How much does MyLiveChat cost?
MyLiveChat starts free. For advanced features like AI chatbot and additional agents, you’ll need to check the official pricing page for updated tiers—exact numbers aren’t listed on the homepage.
What features does MyLiveChat have?
Key features include live chat, AI chatbot, visitor history, help articles, department routing, human handoff, and integrations with platforms like Shopify and WordPress.
Who is MyLiveChat best for?
It’s best for small to mid-sized businesses and support teams that need a simple, affordable live chat and AI assistant solution—especially e-commerce stores and SaaS companies.
What are the top alternatives to MyLiveChat?
Popular alternatives include LiveChat, Intercom, Zendesk, Tawk.to, and Tidio. Each offers different pricing and features—choose based on your budget and needs.
Can MyLiveChat replace my help desk software?
MyLiveChat focuses on live chat and AI answers, not full help desk features like ticketing or omnichannel messaging. If you need those, consider a more comprehensive support platform.
