Reamaze — Customer Support

What is Reamaze?

Reamaze is a unified customer service and helpdesk platform designed for eCommerce and online businesses. It combines email, live chat, social media, SMS, VoIP, and video calls into a single shared inbox, so support teams can manage all customer conversations from one place. Built-in AI tools help automate responses, summarize conversations, and provide personalized support at scale.

Problem it solves

Online businesses often struggle with fragmented communication across multiple channels, leading to slow response times and inconsistent support. Reamaze solves this by consolidating all channels and offering automation features like chatbots, workflow macros, and AI-driven responses, enabling teams to respond faster and improve customer satisfaction.

Who is it for?

Reamaze is ideal for eCommerce stores, SaaS companies, and online businesses that handle high volumes of customer inquiries and want to streamline support. It's also great for small to mid-sized teams that need powerful automation without complex setup. It may be overkill for businesses with very low support volume or those needing deep enterprise-level customization.

Real use cases

Use Reamaze to manage support tickets from email and live chat, automate order-related queries with chatbots, send targeted push notifications to re-engage customers, and provide self-service via a customizable FAQ center. It also enables co-browsing with AI 'Peek' to see customer behavior in real time, and team collaboration with shared views and assignments.

• Shared Inbox — Consolidate email, live chat, social media, SMS, and more into one helpdesk for your team.
• AI Chatbots — Automate common queries with pre-built or custom chatbots, including welcome and order bots.
• Cues (Proactive Messages) — Send automated, targeted messages to website visitors to boost engagement.
• AI Agent (Beta) — Train your AI assistant with business details to deliver 24/7 personalized support.
• Peek (Live Screensharing) — See what customers see in real time and co-browse to resolve issues faster.
• Push Campaigns — Increase re-engagement with targeted push notification campaigns.
• FAQ Center — Create a customizable, embeddable FAQ center for self-service.

Reamaze pricing: from $29/mo.

Basic — $29 per team member per month ($26.10 billed annually)

Includes unlimited email inboxes, live chat, social media channels, public/internal FAQ, workflow automation (macros), response templates, website integration, chatbots, Cues (proactive messages), basic reporting, and Reamaze AI Agent.

Pro — $49 per team member per month ($44.10 billed annually)

All Basic features, plus manage multiple brands in one account, live view of site visitors, advanced reporting, SMS and voice channels, custom hosted domain, customizable email appearance, AI intents, and status page.

Plus — $69 per team member per month ($62.10 billed annually)

All Pro features, plus Peek (live screensharing), departments (staff groups), staff performance reporting, staff shifts and vacation days, customizable staff roles, customer satisfaction ratings, in-chat video calls, optional classic chat mode, and FAQ article edit history.

All plans come with a 14-day free trial, no credit card required. Trials include all Plus plan features.

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