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About Sentioo
What is Sentioo?
Sentioo is an AI-powered guest communication tool for short-term rental managers. It automatically responds to guest messages across platforms like Airbnb, Booking.com, and Vrbo, using your tone and data. It connects to your PMS and offers three modes — Copilot, Hybrid, and Autopilot — so you control how much autonomy the AI has.
What problem does it solve?
Manual guest messaging is time-consuming and slow, often leading to delayed responses and lower satisfaction. Sentioo handles routine questions (check-in times, Wi-Fi, directions) instantly, 24/7, and only escalates critical issues to you. It also prepares responses to reviews and helps create listings, saving hours each week.
Who is it for?
Ideal for Airbnb hosts, property managers, and short-term rental operators using PMS like Beds24, Smoobu, Lodgify, Hostaway, or Guesty. It’s not for those who want fully manual communication or who don’t use a PMS.
Real use cases
Reduce response time from hours to under a minute, automate review replies, and ensure consistent communication across all your listings — all while keeping full control and GDPR compliance with European data hosting.
Key features
- 24/7 automatic replies — Respond to guest messages instantly, any time of day or night.
- Native PMS connection — Integrates with Beds24, Smoobu, Lodgify, Hostaway, Guesty, and more.
- 100% customizable tone — The AI matches your communication style.
- Automatic escalation — Critical situations are passed to you immediately, with full context.
- Dashboard & history — View timestamped conversation logs and override anytime.
- Guided onboarding — Get set up quickly with step-by-step help.
- Review response drafts — AI prepares replies to reviews, pending your approval before publishing.
SaaSpartout Score
7.7
/10
Editorial score from our review methodology — not user ratings.
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Sentioo Pricing
Sentioo pricing: from €9.90/property/mo (excl. VAT).
Starter
€9.90 excl. VAT per property/month (€11.88 incl. VAT) — for 1st to 5th property. Includes 24/7 automatic replies, native PMS connection, fully customizable tone, automatic escalation, dashboard & history, guided onboarding, and WhatsApp included at no extra cost.
Professional
€8.90 excl. VAT per property/month (€10.68 incl. VAT) — for 6th to 30th property. Same features as Starter, plus everything in the Starter plan.
Scale
€6.90 excl. VAT per property/month (€8.28 incl. VAT) — for 31st property and above. Same features as Professional, plus everything in Starter.
Optional add-ons: Sentioo calls (€2.50 excl. VAT/month + ~€0.15/min) and standby (€1.90 excl. VAT/property/month, monthly only). SMS billed on usage (€0.07 excl. VAT/SMS). Free demo available; no free plan mentioned.
Frequently asked questions
How much does Sentioo cost?
Sentioo pricing starts at €9.90 excl. VAT per property per month (Starter plan, 1–5 properties). Professional (6–30 properties) costs €8.90 excl. VAT/property/month, and Scale (31+ properties) costs €6.90 excl. VAT/property/month. Optional add-ons include calls and standby.
Does Sentioo offer a free trial?
The scraped context does not mention a free trial or free plan. Sentioo offers a free demo, which you can book on their website.
Who is Sentioo best for?
Sentioo is best for short-term rental hosts and property managers who use a PMS like Beds24, Smoobu, Lodgify, Hostaway, or Guesty, and want to automate guest communication without losing control.
What are the top alternatives to Sentioo?
Alternatives include other AI guest messaging tools like eviivo, Guesty's own messaging, or UpMarket, but each has different pricing and features. Compare on SaaSpartout to find the best fit.
Is Sentioo GDPR compliant?
Yes, Sentioo hosts data in Europe and is GDPR-compliant from the ground up. No guest information is shared with third parties for advertising purposes.
