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About Sherpadesk
What is Sherpadesk?
Sherpadesk is a professional services automation (PSA) software designed for small to mid-size IT businesses and organizations. It centralizes help desk ticketing, project management, time tracking, expenses, invoicing, and reporting into one platform to prevent customer issues from falling through the cracks.
Problems it solves
IT teams often juggle multiple tools for ticketing, billing, and project tracking, leading to inefficiency and missed requests. Sherpadesk solves this by unifying operations, automating email-to-ticket conversion, and providing clear task ownership, so nothing slips through.
Who is it for?
Sherpadesk is best for small to mid-size IT help desk teams, managed service providers (MSPs), and internal IT departments that need a cost-effective PSA solution. It’s not for large enterprises with complex, custom workflows.
Real use cases
- An IT help desk manager uses Sherpadesk to convert client emails into tickets and assign them with private internal notes.
- An MSP tracks time on projects, invoices clients directly, and manages assets from a single dashboard.
- A small IT team scales from a free single agent plan to multiple technicians as they grow.
Key features
- Email-to-Ticket Conversion — Automatically turn customer emails into actionable support tickets, ensuring no request is missed.
- IT Ticketing — Manage and track support tickets with clear ownership and private internal notes.
- Time Tracking — Log billable hours on tickets and projects to improve accuracy.
- Invoicing & Quoting — Create professional invoices and quotes directly from ticket data.
- Project Management — Plan, track, and deliver projects with integrated tasks and timelines.
- Asset Management — Track IT assets and manage them alongside tickets (available in High Camp plan).
- Mobile App — Access tickets and workflows on the go with a powerful mobile app.
SaaSpartout Score
6.8
/10
Editorial score from our review methodology — not user ratings.
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Sherpadesk Pricing
Sherpadesk pricing: from $0/mo.
For comparison: the median starting price in Project Management is $15/month, measured across 135 tools we track. See the full SaaS Pricing Index →
Single Agent (Free)
$0 per agent/month (annual) or free trial for 14 days. Includes: Ticket Management, Time Tracking, Expenses, Invoicing, Quoting, Reporting, Projects, ToDos, Knowledgebase, Mobile App.
Base Camp
$40 per agent/month (annual) or $45 per agent/month (monthly). Includes everything in Single Agent, plus Multiple Technicians. Best for Help Desk Support.
High Camp
$50 per agent/month (annual) or $55 per agent/month (monthly). Includes everything in Base Camp, plus Asset Management, Full Vanity URL, and Custom Email Domain. Best for MSPs.
Contractors License available for $10 per tech (restricted to assigned tickets in one designated account).
Start with a 14-day free trial – no credit card required. After trial, continue with the Single Agent plan free or upgrade to a paid plan.
Frequently asked questions
Is Sherpadesk free?
Yes, Sherpadesk offers a free Single Agent plan, and a 14-day free trial of all features. No credit card required.
How much does Sherpadesk cost?
Pricing starts at $0 for the free Single Agent plan. Paid plans start at $40 per agent/month (annual) for Base Camp, and $50 per agent/month for High Camp (annual).
Who is Sherpadesk best for?
Sherpadesk is best for small to mid-size IT help desk teams, MSPs, and IT departments looking for an all-in-one PSA solution.
What are the top alternatives to Sherpadesk?
Alternatives include ConnectWise Manage, Autotask, and HaloPSA – but Sherpadesk is often more affordable and simpler to set up.
What features does Sherpadesk include?
It includes ticketing, time tracking, invoicing, project management, asset management (High Camp), and mobile app support.
Does Sherpadesk require a contract?
No, Sherpadesk states '0 Contracts Required' for its free trial and plans.
