Jotform AI Agents let you build and deploy no-code AI assistants for customer support across 7+ channels.
Free · from $34/mo
About TeamViewer
What is TeamViewer?
TeamViewer is a digital workplace platform that combines remote support, endpoint management, and real-time automation into one solution. It allows IT teams to access and fix devices remotely, monitor end-user experiences, and automate problem resolution before issues impact productivity.
Who is it for?
TeamViewer is designed for IT support teams, managed service providers (MSPs), and businesses of all sizes that need to manage distributed endpoints, reduce ticket volumes, and improve digital employee experience. It is not a basic remote desktop tool for personal use; it's a professional IT management platform for proactive support.
Key use cases
Common use cases include remote troubleshooting of employee laptops, proactive monitoring of endpoint health, automated remediation of recurring IT issues, and using AI to streamline IT support workflows. TeamViewer also supports industrial workflows with augmented reality (AR) for logistics, production, and training processes.
Key features
- Remote Support — Fix IT issues on any device from anywhere, reducing downtime and support tickets.
- Endpoint Management — Monitor and manage all endpoints with real-time and historical data for performance, security, and compliance.
- Digital Employee Experience (DEX) — Identify and automatically resolve IT problems before users notice them.
- TeamViewer AI — Automate IT support processes with AI-driven insights and actions.
- Real-Time Insights — Gain visibility into performance, applications, OS, security, and network across your endpoint environment.
- Automated Remediation — Reduce manual work by automating the resolution of recurring issues.
SaaSpartout Score
7.3
/10
Editorial score from our review methodology — not user ratings.
◆ AI advisor — 30 seconds, no signup
Why are you looking at Customer Support tools today?
TeamViewer Pricing
TeamViewer pricing: from €87/mo.
For comparison: the median starting price in Customer Support is $29/month, measured across 132 tools we track. See the full SaaS Pricing Index →
Free Trial
Start with a free trial to explore TeamViewer’s features and see how it can benefit your IT operations.
Business Plans
TeamViewer offers tiered subscription plans for businesses, starting from approximately €87 per month. Pricing varies based on the number of users, devices, and features included. For exact pricing and plan details, please visit the official TeamViewer pricing page.
Enterprise Solutions
For larger organizations, TeamViewer provides customizable enterprise plans with advanced security, integrations, and support. Contact TeamViewer sales for a quote.
Frequently asked questions
Is TeamViewer free?
TeamViewer offers a free trial; there is no permanent free plan for business use. Personal, non-commercial use may be available separately, but for business features like endpoint management and automation, paid plans are required.
How much does TeamViewer cost?
TeamViewer pricing starts from approximately €87 per month for business plans. The exact cost depends on the number of users/devices and the features included. A free trial is available.
What is TeamViewer used for?
TeamViewer is used for remote support, endpoint management, and proactive IT monitoring. It helps IT teams fix issues remotely, monitor digital employee experience, and automate problem resolution.
What are the top alternatives to TeamViewer?
Common alternatives include AnyDesk, Splashtop, Zoho Assist, and Microsoft Remote Desktop. Each has different pricing and features, so choose based on your specific needs.
Who is TeamViewer best for?
TeamViewer is ideal for IT support teams, MSPs, and businesses that need to manage remote endpoints proactively and reduce support tickets. It's not ideal for simple personal remote access.
