Zepo — Customer Support

What is Zepo?

Zepo is an AI-powered platform that automates sales conversations and customer support around the clock. It turns your business data—product info, FAQs, and sales processes—into an AI agent that can instantly respond to inquiries, qualify leads, and handle routine tasks on channels like Messenger, Zalo, TikTok, and Instagram.

Who is it for?

Zepo is ideal for businesses in retail, education, and services that want to capture every lead and respond to customers instantly. It's built for teams that are overwhelmed by repetitive questions—like pricing, order status, and appointment booking—and want to free up human agents for more complex issues. It may not suit businesses with highly non-standard, unpredictable customer interactions that require nuanced human judgment.

Real Use Cases

Imagine a clinic where a patient books an appointment via Facebook Messenger at 9 PM—Zepo automatically checks the calendar, confirms the slot, and logs the details. Or a retail store where a customer asks about product availability and receives an accurate answer in seconds, leading to a sale. Zepo also helps with order management, post-sale support, and even image recognition—it can understand product photos customers send.

• 24/7 AI Agent — Responds to customers instantly, even outside business hours, so you never miss an opportunity.
• Multi-channel Integration — Works with Messenger, Zalo, TikTok, Instagram, and Shopee to engage customers where they are.
• Lead Qualification — Automatically evaluates potential customers in conversations to focus your team's efforts.
• Order Management — Handles order inquiries, updates, and confirmations directly in the chat.
• Appointment Scheduling — Lets customers book appointments within the conversation, reducing friction.
• Image Recognition — Understands product photos sent by customers to provide accurate responses.
• Analytics & Insights — Measures conversation effectiveness to help you optimize sales strategies.

Zepo pricing: from free trial. Billing model: Freemium.

For comparison: the median starting price in Customer Support is $29/month, measured across 132 tools we track. See the full SaaS Pricing Index →

Free Trial

Zepo offers a free trial so you can test the AI agent with your business data and see it in action before committing.

Starter Plan

Starting plan for small businesses, includes basic AI agent on one channel, standard features, and limited conversations. Costs vary based on usage.

Pro Plan

For growing businesses, includes multi-channel support, advanced workflows, order management, and priority support. Price scales with conversation volume and features.

Enterprise Plan

Custom solutions for large organizations, including dedicated support, custom integrations, and SLAs. Contact Zepo for pricing.

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