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About Affiniv
What is Affiniv?
Affiniv is an all-in-one customer feedback platform that lets you create, distribute, and analyze NPS, CSAT, CES, or custom surveys. It's designed for businesses that want to understand customer experience without needing technical skills. With a no-code survey builder, you can send surveys via email, WhatsApp, SMS, web embeds, and more in under 10 minutes.
What problem does it solve?
Collecting feedback is easy; acting on it is hard. Affiniv automates the entire loop—from creating surveys to AI-powered insights and follow-ups. It helps you identify churn risks, track sentiment trends, and close the loop with customers directly from the dashboard, increasing retention.
Who is it for?
Affiniv is built for customer success teams, product managers, and marketers at small-to-mid-sized businesses. It's ideal if you want affordable, AI-driven feedback analysis without complex setup. It's not for enterprises with very high volumes or advanced custom reporting needs unless you opt for the Enterprise plan.
Real use cases
Use Affiniv to measure NPS after onboarding, send CSAT surveys post-support interactions, gather product feedback via in-app popups, and automate follow-up emails based on responses. With integrations like Shopify and Zendesk, you can trigger surveys from customer actions and sync insights to your existing tools.
Key features
- Multi-channel surveys — Send via email, WhatsApp, SMS, web embeds, or shareable links to maximize reach.
- AI-powered insights — Get automated summaries, sentiment analysis, and trend alerts to identify pain points quickly.
- No-code builder — Create NPS, CSAT, CES, or custom surveys with logic jumps and personalized themes without coding.
- Automation — Trigger surveys based on customer actions (e.g., via Shopify or API) and automate follow-ups.
- Segmentation — Analyze responses by product, city, agent, and more to pinpoint improvement areas.
- Close the loop — Email respondents directly from the dashboard, create tickets, or sync with Slack to prevent churn.
- Integrations — Connect with 25+ no-code tools including Zendesk, Slack, HubSpot, and Shopify (plan-dependent).
SaaSpartout Score
7.4
/10
Editorial score from our review methodology — not user ratings.
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Affiniv Pricing
Affiniv pricing: from $25/mo.
Free
$0/month — Up to 25 responses/month, all features limited, no credit card required.
Starter
$25/month — Up to 200 responses/month, NPS/CSAT/CES/custom surveys, unlimited surveys, distribution via email/web-embed/shareable links, basic analytics, unlimited users, no credit card required for trial.
Growth
$89/month (billed annually) or $99 monthly — Up to 1,000 responses/month, all Starter features plus all channels (SMS, WhatsApp, in-app), AI dashboard, AI summary, own domain email, email replies, throttles, onboarding support.
Advanced
$179/month (billed annually) or $199 monthly — Up to 3,000 responses/month, all Growth features plus advanced integrations (Zendesk, Slack, HubSpot, etc.), AI response tagging, sentiment alerts, custom email templates, assisted onboarding.
Enterprise
Custom price — Flexible response limits, role-based access, premium integrations (Salesforce, Gladly), dedicated success manager, quarterly reviews, and migration support. 30-day money-back guarantee.
All paid plans offer a free trial (7 days for Starter, 14 days for Growth and Advanced). No credit card required to start.
Frequently asked questions
How much does Affiniv cost?
Affiniv has a free plan with up to 25 responses per month. Paid plans start at $25/month for the Starter plan (up to 200 responses). Growth is $89/month billed annually, Advanced is $179/month billed annually, and Enterprise has custom pricing.
Is there a free trial for Affiniv?
Yes, paid plans include a free trial: 7 days for Starter, and 14 days for Growth and Advanced. The Free plan is available indefinitely without a credit card.
Who is Affiniv best for?
Affiniv is best for small-to-mid-sized customer success teams, product managers, and marketers who want to gather and act on customer feedback without code. It's particularly valuable for e-commerce and SaaS businesses looking to automate NPS/CSAT surveys and get AI-driven insights.
What are the top alternatives to Affiniv?
Common alternatives include Delighted, Qualtrics, SurveyMonkey, and Medallia. Affiniv stands out for its affordability, AI-powered insights, and multi-channel distribution (including WhatsApp and SMS) built into all paid plans.
What is Affiniv's key limitation?
The main limitation is the response cap — even the Advanced plan only allows up to 3,000 responses per month. Enterprises with higher volumes would need the custom Enterprise plan. Also, advanced integrations like Salesforce are only on Enterprise.
Does Affiniv support custom surveys besides NPS, CSAT, and CES?
Yes, you can create fully custom surveys with a powerful survey creator, including logic jumps to ask relevant follow-up questions based on previous answers.
