Agent23.AI — Customer Support

What does Agent23.AI do?

Agent23.AI™ is an AI-powered customer service platform that acts as a virtual employee team, answering phone calls, responding to texts and web chats, and replying to emails around the clock. It qualifies leads, books appointments, and provides support, ensuring no customer inquiry goes unanswered—even after hours.

What problem does it solve?

Businesses often miss calls and messages during busy periods or after closing, leading to lost leads and frustrated customers. Agent23.AI solves this by providing 24/7 availability across voice, text, and email, so every inquiry is captured and handled promptly.

Who is it for?

Agent23.AI is designed for small to mid-sized businesses in home services (HVAC, plumbing, electrical), manufacturing, schools, government agencies, and SaaS companies. It is not ideal for businesses that do not rely on high volumes of customer communication or those that require a fully human touch.

Real use cases

For an HVAC company, Agent23.AI answers after-hours calls, schedules emergency appointments, and texts back with confirmation. For a SaaS company, it handles onboarding emails and support chats, freeing up human reps for complex issues. For a local government office, it fields citizen inquiries about permits and services, reducing staff workload.

• Voice Calls – Natural conversation to answer, qualify, and book appointments 24/7.
• Text & Chat – Instant responses to SMS, web chat, and social messages to capture every lead.
• Email Automation – Context-aware email replies and follow-ups that require no human effort.
• AI Salesperson – Engages and qualifies leads, then schedules them with your sales team.
• AI Scheduler – Manages appointments, cancellations, and calendar optimization automatically.
• AI Customer Support – Provides instant answers to FAQs and escalates complex issues to human agents.
• AI Marketer – Nurtures leads with follow-ups and communication campaigns.

Agent23.AI pricing: from $297/mo.

For comparison: the median starting price in Customer Support is $29/month, measured across 132 tools we track. See the full SaaS Pricing Index →

Starter – $297/month

For small businesses getting started with AI. Includes Web Chat Agent, up to 150 conversations/month, basic analytics dashboard, email support, and knowledge base training.

Professional – $697/month

For established businesses scaling operations. Includes everything in Starter plus Web Chat & Email Agents, up to 300 conversations/month, Live Human Agent Desk (up to 3 agents), advanced analytics & reporting, priority phone support, multi-location support, custom actions, and co-browsing. A one-time fee is charged for custom training and integration.

Enterprise – Custom Pricing

For large organizations and government agencies. Includes everything in Professional plus voice, text, email & web chat agents, custom AI agent configuration, volume-based pricing, white-label solution, dedicated account manager, custom AI training, and 99.9% uptime SLA.

All plans come with a 14-day free trial (no credit card required). Annual billing saves 15%. No setup fees for Starter and Professional plans; Enterprise includes complimentary setup and training.

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