Jotform AI Agents let you build and deploy no-code AI assistants for customer support across 7+ channels.
Free · from $34/mo
About ChatLab
What is ChatLab?
ChatLab is a no-code AI agent platform that lets you build and deploy AI-powered customer support and sales assistants across four channels: chatbot, email, voice, and WhatsApp. It trains on your website content, documents, and FAQs—no coding required. It supports 80+ languages and integrates with CRM and e-commerce systems.
Problem it solves
ChatLab helps businesses provide round-the-clock support without scaling headcount. It answers FAQs, shares product information, qualifies leads, and connects customers to human agents when needed. It reduces staff workload and improves response times.
Who it is for
Ideal for small to mid-sized businesses in e-commerce, hospitality, real estate, and tourism that need multilingual support and lead generation. It's also useful for marketing teams wanting to capture leads and sales teams needing a sales assistant. It's not for large enterprises requiring advanced custom AI training or very high-volume support.
Real use cases
Hotels automate guest inquiries and bookings; e-commerce stores help customers find products and track orders; real estate agencies qualify leads and schedule viewings; museums provide instant info to visitors in multiple languages.
Key features
- Auto-train on website — Keep your chatbot updated with the latest content via scheduled re-training.
- 80+ language support — Communicate with customers worldwide in their native language.
- Multi-channel deployment — Deploy on web chat, email, voice, and WhatsApp.
- Lead generation — Capture contact details and qualify leads automatically.
- Human handoff — Seamlessly transfer conversations to your team via live chat or contact forms.
- Interaction insights — Analyze conversations to identify common questions and improve service.
- API integrations — Connect to your CRM, e-commerce, and scheduling systems.
SaaSpartout Score
7.3
/10
Editorial score from our review methodology — not user ratings.
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ChatLab Pricing
ChatLab pricing: from $18/month.
For comparison: the median starting price in Customer Support is $29/month, measured across 132 tools we track. See the full SaaS Pricing Index →
Free — $0/month
No credit card required. Includes 100 message credits, 1,000,000 training characters/bot, 1 chatbot, 1 admin user, 50 links to train on. Chat widget, chat history, lead collection, human contact form, spam filter, and more. Bots are deleted after 10 days of inactivity.
Basic — $18/month
7-day free trial. Everything in Free, plus: share chatbots, individual limits on each bot, basic analytics, live chat (beta), access to advanced AI models (16k/32k token contexts). Plan limits: 2,400 message credits, 11M training characters/bot, 2 chatbots, 2 admin users, unlimited links, 48-hour email support.
Standard — $95/month
7-day free trial. Everything in Basic, plus: AI conversation insights, auto re-training (weekly/monthly), client & conversation summaries, cross-conversation memory, remove ChatLab logo, e-commerce & travel integrations, WhatsApp for Business, custom AI API actions, bot talk & management API, Email Copilot, voice conversation models, custom forms, flow editor. Plan limits: 11,000 message credits, 15M training characters/bot, 5 chatbots, 5 admin users, 24-hour email support, 30-minute onboarding, 1 Email Copilot account.
Premium — $360/month
Everything in Standard, plus: chat widget on custom domain, daily auto re-training, replace ChatLab logo with your own, agency package, client UI on your domain, connect phone to agent. Plan limits: 50,000 message credits, 15M training characters/bot, 25 chatbots, 25 admin users, 60-minute onboarding, 30-minute monthly support calls, 5 Email Copilot accounts, 1 voice phone slot. Annual billing gives 2 months free.
Frequently asked questions
Is ChatLab free to use?
Yes, ChatLab offers a free plan with 100 message credits per month, and no credit card is required. Bots are deleted after 10 days of inactivity.
How much does ChatLab cost?
ChatLab's paid plans start at $18/month (Basic), with Standard at $95/month and Premium at $360/month. All paid plans include a 7-day free trial. Annual billing gives 2 months free.
Who is ChatLab best for?
ChatLab is best for small to mid-sized businesses in e-commerce, hospitality, real estate, and tourism that need 24/7 multilingual support and lead generation without coding.
What channels does ChatLab support?
ChatLab covers chatbot on your website, email, voice (phone), and WhatsApp, all from one platform.
What are the top alternatives to ChatLab?
Top alternatives include Intercom, Zendesk Answer Bot, Tidio, and ManyChat. ChatLab distinguishes itself with a no-code approach and multi-channel coverage.
What is the main limitation of ChatLab?
The free plan is limited to 100 message credits per month and bots are deleted after 10 days of inactivity. Higher plans have message caps, so high-volume support may require the Premium plan.
