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About Chattigo
What is Chattigo?
Chattigo is a customer service and sales platform that unifies all your digital channels—WhatsApp, Instagram, Facebook, webchat, and more—into one omnichannel inbox. It uses AI agents trained on your business context to automate conversations, qualify leads, and execute actions 24/7.
What problem does it solve?
Businesses often struggle with fragmented customer interactions across different channels, leading to lost context and delayed responses. Chattigo solves this by centralizing all conversations into a single history, ensuring your team has full context. It also automates repetitive queries with AI, freeing up agents for more complex issues.
Who is it for?
Chattigo is ideal for mid-to-large companies in Latin America that use WhatsApp as a primary sales and support channel. It’s particularly suited for industries like retail, finance, and logistics that need high-volume messaging support. It may not be the best fit for very small businesses with low message volumes or those outside LATAM.
Real use cases
- An e-commerce brand automates order status updates via WhatsApp, reducing support tickets. - A bank uses AI agents to qualify loan leads and route them to human agents. - A logistics company keeps customers informed about delivery times through automated WhatsApp messages.
Key features
- Omnichannel Inbox — Manage WhatsApp, Instagram, Facebook, and webchat in one unified view, so you never miss a message.
- AI Agents — Train AI bots with your business context to respond, qualify, and execute actions in real time, 24/7.
- WhatsApp Business API — Official Meta BSP, ensuring reliability and compliance for high-volume messaging.
- Centralized History — Every interaction across channels is stored in a single customer profile for full context.
- Real-Time Analytics — Monitor performance and make data-driven decisions with live metrics.
- 24/7 Support — LATAM-based support team available around the clock.
SaaSpartout Score
7.4
/10
Editorial score from our review methodology — not user ratings.
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Chattigo Pricing
Chattigo pricing: from $0/mo (free trial). Billing model: Freemium.
For comparison: the median starting price in Customer Support is $29/month, measured across 132 tools we track. See the full SaaS Pricing Index →
Free Trial
Start with a free trial to explore Chattigo's features and see how it fits your business.
Starter (from $0/mo)
For small teams getting started with WhatsApp automation. Includes basic omnichannel inbox and limited AI agents.
Growth (custom pricing)
For growing companies needing advanced AI and higher message volumes. Includes all Starter features plus more AI agents, custom integrations, and priority support.
Enterprise (custom pricing)
For large organizations with complex needs. Includes dedicated support, ISO 27001 compliance, and tailored onboarding.
Contact sales for a custom quote.
Frequently asked questions
Is Chattigo free?
Chattigo offers a free trial, but ongoing use requires a paid plan. The starting price is $0/mo for the trial period, then moves to a paid tier.
How much does Chattigo cost?
Chattigo's pricing is not publicly listed, but it starts with a free trial. Paid plans are custom-priced based on features and message volume. Contact sales for a quote.
Who is Chattigo best for?
Chattigo is best for mid-to-large companies in Latin America that rely heavily on WhatsApp for customer service and sales. It's ideal for teams needing omnichannel support and AI automation.
What are some Chattigo alternatives?
Alternatives to Chattigo include Zendesk, Intercom, Freshdesk, and other AI-powered customer service platforms. However, Chattigo's strength lies in its WhatsApp integration and LATAM focus.
What is the biggest limitation of Chattigo?
The biggest limitation is that pricing is not transparent, and it may be overkill for very small businesses or those not focused on WhatsApp.
