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About ChirpBack
What is ChirpBack?
ChirpBack is a customer feedback platform that combines feedback inboxes, surveys, announcements, and project backlog syncing in one place. It uses AI to auto-tag sentiment and categorize incoming feedback, helping product teams triage without manual effort.
The problem it solves
Most teams juggle separate tools for collecting feedback, running surveys, and announcing shipped features. This fragmented workflow means customers who request features are rarely notified when they ship. ChirpBack closes the loop by notifying the people who asked, automatically.
Who is it for?
Ideal for SaaS product teams, small startups, and growing companies that use Jira, Linear, Asana, or Trello. It suits teams that want to connect customer voice directly to their backlog and build changelogs. It is not for enterprises needing custom on-prem data options — that's available only under the Enterprise plan.
Real use cases
A product manager collects feature requests from in-app widgets and email, then promotes them to Jira tasks. When a fix ships, the original requesters get notified via the announcement feature. A success team runs NPS surveys, segments results by plan, and exports AI-generated reports for leadership.
Key features
- Multi-source feedback inbox — Collect feedback via in-app widgets, email, app store reviews, and CSV imports, all in one place.
- AI sentiment & categorization — Automatically tag sentiment, category, and topic on every feedback item.
- 30+ question types — Create NPS, CSAT, CES, and custom surveys with branching logic and quotas.
- Two-way backlog sync — Connect with Jira, Linear, Asana, and Trello; push feedback items as tasks and sync changes back.
- Announcements & changelog — Build announcements from shipped items and notify the requesters automatically via in-app modals or custom-domain changelog.
- Integrations — Includes Slack, Zapier, Make, HubSpot, Salesforce, and more for workflows and data export.
SaaSpartout Score
7.6
/10
Editorial score from our review methodology — not user ratings.
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ChirpBack Pricing
ChirpBack pricing: from $22/mo.
For comparison: the median starting price in Customer Support is $29/month, measured across 132 tools we track. See the full SaaS Pricing Index →
Starter
$22/mo (billed monthly) or $29/mo (billed annually — save 25%). For small teams getting started. Includes 1 project, 2 team members, unlimited feedback inbox with AI sentiment, Kanban backlog, basic surveys, global announcements, public changelog on subdomain, Slack/email alerts, Jira push tasks, segment targeting, custom domain, API & webhooks, and basic analytics. Email support.
Growth
$59/mo (billed monthly) or $79/mo (billed annually — save 25%). Most popular for growing teams. Up to 5 projects, 5 team members, everything in Starter, plus surveys with branching/quotas, AI survey builder & AI reports, segment-targeted announcements, notify requesters, all 14 integrations including Linear/Asana/Trello/Slack/HubSpot/Salesforce/Zendesk/Intercom/Google Sheets, App Store & Google Play review ingestion, custom domain for changelog & surveys, remove branding, full API, enhanced analytics with Excel/PDF export, and priority email/chat support.
Enterprise
Custom pricing. For large organizations with advanced needs. Unlimited projects and seats, everything in Growth, plus SSO (SAML/Okta/Azure AD), audit logs, IP allow-listing, GDPR/CCPA compliance, SOC 2-ready posture, custom integrations, higher API limits, advanced branding/dedicated sender domain, optional dedicated environment/regional hosting, CSM support with SLA, and advanced roadmap/changelog gating.
All plans start with a free trial.
Frequently asked questions
Can I try ChirpBack for free?
Yes, you can get started free. The pricing page includes a 'Get started free' option, and all plans come with a free trial.
How much does ChirpBack cost?
ChirpBack starts at $22/mo for the Starter plan (billed monthly) or $29/mo if billed annually (save 25%). The Growth plan is $59/mo monthly or $79/mo annually. Enterprise pricing is custom.
Who is ChirpBack best for?
ChirpBack is best for SaaS product teams that want to consolidate feedback, surveys, and announcements in one platform. It's particularly useful for teams already using Jira, Linear, Asana, or Trello and wanting to close the loop with customers who request features.
What are the top ChirpBack alternatives?
Common alternatives include Canny, Productboard, and Featurebase. However, ChirpBack distinguishes itself with built-in AI sentiment analysis and automatic notification of feature requesters when items ship.
Does ChirpBack integrate with Jira?
Yes, ChirpBack offers two-way Jira sync in the Starter plan (push tasks) and includes Jira as part of the 14 integrations in the Growth plan. Linear, Asana, and Trello sync is available in Growth and Enterprise plans.
What is the key limitation of ChirpBack?
The Starter plan limits you to 1 project and 2 team members, and basic surveys (no branching/segmentation) and global announcements only. SSO, audit logs, and advanced compliance are only available on the Enterprise plan.
