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About Clairvio
What is Clairvio?
Clairvio is a real-time session replay and diagnostics tool for engineering and support teams. It lets you send a magic link to a user, and watch their live session — including DOM changes, console errors, network requests, and navigation — all timestamped on a single timeline.
How does Clairvio solve support problems?
When a user reports a bug, support agents can generate a magic link, paste it into a ticket, and the customer opens it to activate a diagnostic session. The agent's dashboard shows the session in real time, closing the gap between a vague bug report and the actual user experience.
Who is Clairvio for?
Clairvio is designed for SaaS companies, engineering teams, and support agents who need fast, on-demand visibility into what users see. It's not for teams looking for always-on, passive analytics on all visitors — Clairvio only activates when a valid magic link token is present, keeping the capture overhead off your regular users.
Why choose Clairvio?
With a <1 kB script tag that has zero measurable impact on Lighthouse scores or Core Web Vitals, Clairvio is lightweight and private. A typical session produces under 1 MB of replay data (compared to hundreds of MB for video files), making it an efficient alternative to traditional screen recording tools.
Key features
- Magic link sessions — trigger a session by sending a one-click URL; no install or account needed on the user's end.
- Real-time live replay — watch the user's screen live as the session activates, with DOM replay and timestamps.
- Timestamped console & network logs — scrub the completed recording with console errors, network requests, and navigation events all synced on one timeline.
- Lightweight lazy-loading — a <1 kB script tag with no build step or dependencies; capture library only loads when a magic link is present.
- DOM serialization — records structural diffs, not pixel frames, resulting in under 1 MB of replay data per session.
- Embedded support widget — let users start a session themselves from a widget, with no account required.
SaaSpartout Score
7.6
/10
Editorial score from our review methodology — not user ratings.
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Clairvio Pricing
Clairvio pricing: Free plan available. Billing model: Free.
For comparison: the median starting price in Customer Support is $29/month, measured across 132 tools we track. See the full SaaS Pricing Index →
Free
Clairvio offers a free plan that requires no credit card. You can get started immediately and generate diagnostic sessions to see how it works for your use case.
For higher-volume needs or team features, please contact Clairvio for current paid plan pricing, as specific tiers are not publicly listed.
Frequently asked questions
Is Clairvio free to use?
Yes, Clairvio offers a free plan that requires no credit card. You can sign up and start generating diagnostic sessions right away.
How much does Clairvio cost?
Clairvio's specific paid pricing plans are not publicly listed. The free plan is available to start, and you'd need to contact Clairvio for details on higher-tier options.
How does Clairvio session replay work?
You add a small script tag to your site. To record a session, you generate a magic link from your dashboard. When the user opens the link, the capture library loads and records the DOM, console errors, network requests, and navigation in real time.
Who is Clairvio best for?
It's best for support agents and engineering teams at SaaS companies that need on-demand, real-time visibility into user issues without the overhead of always-on analytics.
Does Clairvio slow down my website?
No. The script tag is under 1 kB and contains no replay logic. It only registers a single listener and stays dormant until a magic link is present, so there's zero measurable impact on Lighthouse or Core Web Vitals.
