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About Conduit
What is Conduit?
Conduit is an AI-powered customer service platform built specifically for hospitality businesses. It provides conversational agents that handle guest inquiries and automate internal operations across multiple channels—email, WhatsApp, OTAs, social media, and phone calls—around the clock. Conduit's agents are designed to work with your existing tools, learning from each interaction to improve over time.
Problem it solves
Hotels, vacation rentals, and property managers face high-volume support queries that overwhelm limited staff. Conduit reduces the burden by automating responses, answering calls, and performing routine tasks like scheduling, upselling, and access code management. This lets teams focus on complex issues and growth rather than repetitive questions.
Who it is for
Conduit is ideal for hospitality businesses—hotels, vacation rentals, property management companies—that handle a high volume of guest conversations and need to scale without adding a proportional number of staff. It's also useful for operators who want to centralize communications across multiple properties and channels. It is not for businesses outside the hospitality industry or those looking for a generic chatbot without deep integrations.
Real use cases
Conduit is used to manage guest messaging from booking to checkout, handle voice calls for restaurant reservations and front desk inquiries, coordinate housekeeping and maintenance tasks, and upsell guests with one-click payments. For example, a vacation rental company might deploy Conduit to answer guest questions instantly, send access codes, and dispatch cleaning staff—all without human intervention.
Key features
- Multilingual agents — Respond to guests in their language across every market you serve.
- Native integrations — Connect to your existing PMS, OTA, and internal tools, or build custom ones via API/MCP.
- Proactive workflows — Automate processes that run before guests need to ask, like check-in instructions or service reminders.
- Observability — Inspect every step your agents take, including tools used and reasons for human handoffs.
- Automatic learning — Agents improve from each interaction and tailor responses to your business operations.
- Enterprise-grade security — SOC 2 Type II, HIPAA support, encryption, role-based access, and SSO.
SaaSpartout Score
7.7
/10
Editorial score from our review methodology — not user ratings.
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Conduit Pricing
Conduit pricing: from $18/unit/mo.
Messaging — Starts at $18/unit/mo
Includes unified inbox across every channel, 40 credits/unit/mo, voice AI (inbound and outbound), PMS and OTA integrations, operator workflows, escalation, analytics and reporting.
Guest — Starts at $30/unit/mo
Everything in Messaging, plus in-portal AI concierge, rich-media guidebooks, damage waivers (no SKU fee), and upsells with one-click payment. Includes 60 credits/unit/mo.
Guest + Devices — Starts at $36/unit/mo
Everything in Guest, plus smart home integration, portal-integrated smart devices, access codes for guests and team, and device management workflows. Includes 80 credits/unit/mo.
Operations — Starts at $48/unit/mo
Everything in Guest + Devices, plus tasks and workforce management, agentic operations workflows, scheduling and dispatch, and inventory management. Includes 100 credits/unit/mo.
Enterprise — $899/mo
Full feature set with 2,000 credits/mo, designed for scaling operations, with no implementation fee. Contact sales for details.
All plans include a free trial or demo. Talk to an AI expert to map plans to your use case.
Frequently asked questions
How much does Conduit cost?
Conduit starts at $18 per unit per month for the Messaging plan, with higher tiers (Guest, Guest + Devices, Operations) from $30 to $48 per unit/mo. Enterprise plans start at $899/mo. Custom pricing is available by contacting sales.
Is Conduit free?
Conduit doesn't offer a free plan, but it does provide a free trial or demo. You can 'Get Started' to explore the platform before committing.
What is Conduit used for?
Conduit is used by hospitality businesses to automate guest support and internal operations. It handles chat, voice, and internal tasks like scheduling, dispatch, and inventory management, reducing staff workload and improving response times.
Who is Conduit best for?
Conduit is best for hotels, vacation rentals, and property management companies that handle a high volume of guest conversations and need to scale operations without proportionally increasing labor costs. It's also for teams that want AI to learn their specific procedures.
What are top alternatives to Conduit?
Alternatives include traditional helpdesk platforms like Zendesk or Intercom, and hospitality-specific tools like Alice or Canary Technologies. However, these may lack Conduit's deep focus on AI agents for hospitality voice and chat with native PMS integrations.
Is Conduit secure?
Yes, Conduit is SOC 2 Type II compliant, supports HIPAA workflows, and offers enterprise security controls including encryption, role-based access, PII protection, audit logs, and SSO.
