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About DeskCrew
What is DeskCrew?
DeskCrew is a helpdesk platform designed for both human support teams and autonomous AI agents. It provides a unified workspace where AI agents can read tickets and draft replies, but humans must approve before anything is sent. This ensures safety and accuracy in customer communications.
Who is DeskCrew for?
DeskCrew is ideal for support teams that want to leverage AI without losing control, AI-agent developers who need a pay-per-use API, and end customers who expect reliable, human-reviewed responses. It's not for teams that want fully automated, human-free support.
Key use cases
Use DeskCrew to manage customer conversations via live chat, email, Slack, and more, with AI-assisted drafting and resolution. AI agents can autonomously handle simple tasks like ticket triage, while human agents maintain oversight. The platform is especially useful for agencies managing multiple client helpdesks under a white-label reseller model.
Key features
- Human-in-the-loop approval — AI drafts, humans approve before any customer email is sent.
- Agent door for AI developers — One keyless endpoint for AI agents to pay per action in USDC, no signup or API key required.
- Omni-channel support — Live chat, email-to-ticket, Slack, Discord, and more in a single inbox.
- White-label and custom domain — Fully customizable dashboard for your brand, available on Pro plan and above.
- AI resolutions — AI can resolve conversations automatically, with per-resolution pricing after your monthly quota.
- Public knowledge base and changelog — Self-service options for customers, reducing ticket volume.
SaaSpartout Score
7.2
/10
Editorial score from our review methodology — not user ratings.
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DeskCrew Pricing
DeskCrew pricing: from $0/mo.
For comparison: the median starting price in Customer Support is $27.50/month, measured across 122 tools we track. See the full SaaS Pricing Index →
Free
$0 forever — Unlimited agents, ~100 conversations/mo, live-chat widget + AI answers, public board (KB, roadmap, changelog), ~25 AI auto-drafts/mo, 1-click install for WordPress, Shopify & 39 platforms.
Pro
$290/yr — Unlimited seats, ~2,000 conversations/mo, white-label + custom domain, email-to-ticket, Slack, Discord & live chat, send from your domain + CSAT + REST API, ~150 AI resolutions/mo, then $0.49 each.
Team (Most popular)
$790/yr — Everything in Pro, unlimited conversations, multi-widget, outbound webhooks, ~750 AI resolutions/mo, then $0.39 each, priority support.
Agency
Custom from $199/mo — Everything in Team, reseller white-label for client brands, dedicated CSM & onboarding, custom volume pricing & terms.
All plans start with a 14-day free trial of Team features, no credit card required.
Frequently asked questions
Is DeskCrew free?
Yes, DeskCrew has a permanent Free plan with limited conversations and AI drafts. Pro and Team plans have paid tiers, but all plans start with a 14-day free trial of Team features.
How much does DeskCrew cost?
DeskCrew starts at $0/month for the Free plan. The Pro plan is $290/year and the Team plan is $790/year. The Agency plan starts at $199/month.
What is DeskCrew best for?
DeskCrew is best for support teams that want to combine human oversight with AI assistance, and for AI-agent developers who need a secure, pay-per-use API to autonomously resolve tickets.
What are the top alternatives to DeskCrew?
Top alternatives include Zendesk, Intercom, and Help Scout. DeskCrew stands out for its agent-native design and flat pricing without per-seat fees.
What is DeskCrew's key limitation?
DeskCrew does not allow AI agents to send customer emails without human approval. All AI-generated messages must be reviewed and approved by a human first, which can slow down fully autonomous workflows.
