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About Dixa
What is Dixa?
Dixa is an agentic customer service platform designed for high-performing consumer brands, especially in ecommerce. It unifies phone, email, chat, WhatsApp, and social conversations into one screen with full history, so customers never repeat themselves and agents never lose context.
What problem does it solve?
Dixa eliminates silos between channels and teams, automating routine inquiries with its AI agent 'Mim' while intelligent routing ensures complex issues reach the right human with full context. This reduces backlogs, improves CSAT, and lets teams handle more conversations per hour.
Who is it for?
It's built for ecommerce brands where customer experience is critical—think online retailers, travel companies, and subscription services. It's not ideal for very small teams needing a basic free plan; Dixa focuses on scalable, enterprise-ready features.
Real use cases
Use Dixa to automate refunds, tracking, and order changes on chat and email; to route conversations by skill and language; to coach agents with AI-scored quality assurance; and to handle peak seasons without hiring extra seasonal staff.
Key features
- Unified Conversations — All channels (chat, email, phone, WhatsApp, social) in one inbox with full customer history.
- Mim AI Agent — Resolves routine inquiries on live chat and email, learns from your knowledge base, and hands off with context.
- Workflow Automation — Visual, code-free routing rules based on skill, language, or priority.
- Agent Workspace — Orders, past chats, loyalty status, and AI-suggested replies in one screen.
- Performance & QA — Automatically scores every conversation, spot trends, and surface coaching opportunities.
- AI Co-Pilot — Suggests replies, improves drafts, and translates in real time.
SaaSpartout Score
7.6
/10
Editorial score from our review methodology — not user ratings.
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Dixa Pricing
Dixa pricing: from €89/agent/mo.
For comparison: the median starting price in Customer Support is $29/month, measured across 132 tools we track. See the full SaaS Pricing Index →
Growth — €89/agent/mo
Contact Center (Phone, Email, Forms, Chat, Social), Knowledge Base, AI Agent (Mim), Intelligent Routing, IVR, Call Recording, Customer Callback, Voicemail, Service Level Agreements, Agents Teams & Custom Workloads, Native Shopify, Klaviyo, +35 integrations.
Ultimate — €139/agent/mo
Everything in Growth, plus Routing with External Data, Knowledge-Centered Service, AI Standard, AI Intent Detection, AI Advanced Automations, Skills-Based Routing, Sandbox Access, 3rd-party AI Integrations.
Prime — €179/agent/mo
Everything in Ultimate, plus SSO, Advanced AI Intent Detection, Advanced Insights, Custom User Roles, Auto Redaction, Multiple Organizations, Queue & Claim Restrictions, Enterprise API Limits, Outbound Email Templates.
AI pricing is per conversation, not per resolution—keeping costs predictable. Book a demo for a free trial.
Frequently asked questions
What is Dixa used for?
Dixa is an agentic customer service platform for ecommerce brands. It unifies phone, email, chat, WhatsApp, and social into one inbox, with AI agents handling routine questions and intelligent routing for complex ones.
How much does Dixa cost?
Dixa starts at €89 per agent per month (Growth plan). Ultimate is €139, Prime is €179. AI usage is billed per conversation, not per resolution.
Does Dixa offer a free trial?
Dixa doesn't advertise a free plan, but you can book a demo and likely get a trial period. Contact sales for details.
Who is Dixa best for?
Dixa is best for ecommerce and consumer brands that need a unified platform for high-volume customer service across many channels. It's not suited for very small teams needing a basic free ticketing tool.
What are the top Dixa alternatives?
Common alternatives include Zendesk, Intercom, Gorgias, and Kustomer. Dixa differentiates with its agentic AI and per-conversation AI pricing, plus a bundled contact center.
