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About Document360
What is Document360?
Document360 is an intelligent knowledge base software that enables teams to create, manage, and deliver answers across support, product documentation, user manuals, SOPs, and AI chatbots. It combines a powerful authoring environment with AI features like Eddy AI, which generates structured content and conversational search grounded in your articles.
Problems it solves
Document360 helps reduce support tickets, find answers faster, and maintain a single source of truth for both internal and external knowledge. It replaces scattered documentation tools with a unified platform ready for AI agents and connected workflows.
Who it is for
Ideal for customer support teams, technical writers, product managers, and engineers in SaaS, IT, healthcare, education, and more. It is not for teams that need a simple note-taking app or those without a documentation workflow.
Real use cases
Build a customer help center, publish API documentation, create internal SOPs, deliver user manuals, or power an AI chatbot that deflects support tickets.
Key features
- AI Writing Agent — Generate documentation from videos and files inside the editor.
- AI Chatbot — Turn scattered docs, tickets, and FAQs into instant answers.
- AI Search — Conversational search grounded in your articles, citing every source.
- Custom Workflow Builder — Automate content review and approval processes.
- Pro Analytics — Track usage, search queries, and article performance.
- SSO & SCIM — Enterprise-grade security and user management.
- MCP Server — Connect your knowledge base to ChatGPT and other AI tools.
SaaSpartout Score
7.6
/10
Editorial score from our review methodology — not user ratings.
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Document360 Pricing
Document360 pricing: from $49/mo.
For comparison: the median starting price in Customer Support is $29/month, measured across 132 tools we track. See the full SaaS Pricing Index →
Standard Plan
Starting at $49/month (annual billing) — includes core knowledge base features, up to a certain number of articles and users, and basic analytics.
Professional Plan
Priced at $149/month (annual) — adds advanced analytics, SSO, and more storage.
Enterprise Plan
Custom pricing — includes advanced security (SSO/SCIM), audit logs, and dedicated support.
Document360 offers a free trial and a free plan with limited features. Contact sales for exact pricing details.
Frequently asked questions
How much does Document360 cost?
Document360 pricing starts at $49 per month for the Standard plan (annual billing). Professional and Enterprise plans are available at higher price points, and a free trial is offered.
What is Document360 used for?
Document360 is a knowledge base software used to create help centers, product documentation, user manuals, SOPs, and AI chatbots for internal or external audiences.
Does Document360 have a free plan?
Yes, Document360 offers a free plan with limited features, as well as a free trial for paid plans.
Who is Document360 best for?
It is best for customer support teams, technical writers, product managers, and engineers who need to create and manage documentation at scale.
What are the top alternatives to Document360?
Top alternatives include Confluence, Zendesk Guide, Helpjuice, and Help Scout. Document360 differentiates with AI features and modern workflow tools.
