Engati — Customer Support

What is Engati?

Engati is an enterprise-grade, AI-native customer experience (CX) platform that helps businesses acquire, engage, and retain customers through conversational AI. It combines chatbots, live chat, marketing automation, and a CDP (via Engati Pulse) to deliver personalized experiences across WhatsApp, voice, websites, mobile apps, and other channels. Powered by eSenseGPT, its proprietary AI framework, Engati enables businesses to build and deploy AI agents and assistants quickly.

What problem does it solve?

Engati solves the challenge of scaling customer engagement and support without proportional headcount. It automates lead qualification, answers FAQs, provides 24/7 instant support, and runs targeted campaigns — reducing response times and operational costs. It helps businesses convert more leads, increase customer satisfaction, and drive revenue growth across the entire CX funnel.

Who is it for?

Engati is ideal for mid-sized to large organizations, especially in e-commerce, retail, and digital-first industries that need to handle high volumes of customer interactions on WhatsApp and other channels. It suits marketing, sales, and support teams that want to automate nurture journeys, recover abandoned carts, and provide seamless support. However, it may be overkill for very small businesses with simple needs — they might find lighter chatbot tools sufficient.

Real use cases

Use Engati to build WhatsApp chatbots that qualify leads, send order notifications, and automate abandoned checkout recovery for Shopify/WooCommerce stores. Support teams can use the agent inbox to handle complex conversations, while marketers can leverage campaign automation and retargeting via Click-to-WhatsApp ads.

• AI Agents (eSenseGPT) — Build and deploy conversational AI agents that nurture, convert, and retain customers across channels.
• No-code Flow Builder — Automate FAQs, lead qualification, and support flows without coding.
• Omnichannel Inbox — Manage conversations from WhatsApp, voice, web, and mobile in one unified agent inbox.
• CDP (Engati Pulse) — Analyze customer data to personalize engagement.
• Integrations — Connect with CRMs, marketing tools, ticketing systems, and analytics (including GSheets, Shopify, WooCommerce).
• Broadcast & Scheduling — Send bulk WhatsApp messages and schedule campaigns.

Engati pricing: from less than $1/day.

For comparison: the median starting price in Customer Support is $29/month, measured across 132 tools we track. See the full SaaS Pricing Index →

WhatsApp Accelerator

Start for free (7-day trial, no credit card required). Includes WhatsApp API for bulk sends, WhatsApp inbox, basic automation (welcome, OOO), GSheets integration, up to 5 agents, analytics for broadcasts & live chat, message templates catalog, retargeting campaigns, click-to-WhatsApp ads, and 1 WhatsApp API. Price: less than $1/day (quote upon request).

WhatsApp Growth

Everything in Accelerator, plus advanced chatbot flows, custom campaign flows, native CRM integration, WhatsApp flows, advanced analytics (CTWA, chatbot, campaigns), intent-based campaigns, FAQs, and 1000 MAUs. Price: request quote.

WhatsApp Enterprise

Everything in Growth, plus eSenseGPT GenAI powered conversations, multiple digital channels, omnichannel live chat inbox, custom app integrations, unlimited chatbot flows, full-view analytics, LLM integrations, voice integration, access to multiple messaging languages, and custom MAUs. Price: custom quote.

Also available: Standard (request price), Partner (request price), and E-commerce add-ons.

Note: 7-day free trial with no credit card required on all plans.

Find the right tool for you with our AI advisor →