ChatBot ◆
Build and deploy AI chatbots for customer support and sales automation—trained on your website, no coding required.
from $19/mo
About Engati
What is Engati?
Engati is an enterprise-grade, AI-native customer experience (CX) platform that helps businesses acquire, engage, and retain customers through conversational AI. It combines chatbots, live chat, marketing automation, and a CDP (via Engati Pulse) to deliver personalized experiences across WhatsApp, voice, websites, mobile apps, and other channels. Powered by eSenseGPT, its proprietary AI framework, Engati enables businesses to build and deploy AI agents and assistants quickly.
What problem does it solve?
Engati solves the challenge of scaling customer engagement and support without proportional headcount. It automates lead qualification, answers FAQs, provides 24/7 instant support, and runs targeted campaigns — reducing response times and operational costs. It helps businesses convert more leads, increase customer satisfaction, and drive revenue growth across the entire CX funnel.
Who is it for?
Engati is ideal for mid-sized to large organizations, especially in e-commerce, retail, and digital-first industries that need to handle high volumes of customer interactions on WhatsApp and other channels. It suits marketing, sales, and support teams that want to automate nurture journeys, recover abandoned carts, and provide seamless support. However, it may be overkill for very small businesses with simple needs — they might find lighter chatbot tools sufficient.
Real use cases
Use Engati to build WhatsApp chatbots that qualify leads, send order notifications, and automate abandoned checkout recovery for Shopify/WooCommerce stores. Support teams can use the agent inbox to handle complex conversations, while marketers can leverage campaign automation and retargeting via Click-to-WhatsApp ads.
Key features
- AI Agents (eSenseGPT) — Build and deploy conversational AI agents that nurture, convert, and retain customers across channels.
- No-code Flow Builder — Automate FAQs, lead qualification, and support flows without coding.
- Omnichannel Inbox — Manage conversations from WhatsApp, voice, web, and mobile in one unified agent inbox.
- CDP (Engati Pulse) — Analyze customer data to personalize engagement.
- Integrations — Connect with CRMs, marketing tools, ticketing systems, and analytics (including GSheets, Shopify, WooCommerce).
- Broadcast & Scheduling — Send bulk WhatsApp messages and schedule campaigns.
SaaSpartout Score
7.8
/10
Editorial score from our review methodology — not user ratings.
Engati Pricing
Engati pricing: from less than $1/day.
WhatsApp Accelerator
Start for free (7-day trial, no credit card required). Includes WhatsApp API for bulk sends, WhatsApp inbox, basic automation (welcome, OOO), GSheets integration, up to 5 agents, analytics for broadcasts & live chat, message templates catalog, retargeting campaigns, click-to-WhatsApp ads, and 1 WhatsApp API. Price: less than $1/day (quote upon request).
WhatsApp Growth
Everything in Accelerator, plus advanced chatbot flows, custom campaign flows, native CRM integration, WhatsApp flows, advanced analytics (CTWA, chatbot, campaigns), intent-based campaigns, FAQs, and 1000 MAUs. Price: request quote.
WhatsApp Enterprise
Everything in Growth, plus eSenseGPT GenAI powered conversations, multiple digital channels, omnichannel live chat inbox, custom app integrations, unlimited chatbot flows, full-view analytics, LLM integrations, voice integration, access to multiple messaging languages, and custom MAUs. Price: custom quote.
Also available: Standard (request price), Partner (request price), and E-commerce add-ons.
Note: 7-day free trial with no credit card required on all plans.
Frequently asked questions
Is Engati free?
Engati offers a 7-day free trial with no credit card required. After that, paid plans start at less than $1 per day.
How much does Engati cost?
Engati pricing varies by plan. WhatsApp Accelerator starts at less than $1/day. Growth and Enterprise plans require a custom quote.
What is Engati used for?
Engati is used to build AI-powered chatbots and live chat automation for customer service, lead generation, and marketing campaigns across channels like WhatsApp and websites.
Who is Engati best for?
It’s best for mid-to-large businesses, especially e-commerce and digital-first companies, that need omnichannel support and WhatsApp marketing automation.
What are the top alternatives to Engati?
Alternatives include Intercom, Zendesk, Freshchat, Tidio, and ManyChat, depending on your focus (support vs. WhatsApp marketing).
Does Engati integrate with Shopify?
Yes, Engati offers e-commerce plans with Shopify/WooCommerce integration, order notifications, abandoned checkout automation, and more.
