Close is a sales CRM with built-in calling, SMS, email, and an AI sales agent that auto-logs every interaction.
from $19/mo per user
About erxes
What Does erxes Do?
erxes is an AI-native experience operating system (XOS) designed to unify frontline operations, revenue generation, and team collaboration on a single platform. It replaces the need for multiple disconnected tools by providing 100+ modules — from omnichannel inbox and pipeline management to automation and documents — all in one source of truth. Built for operators at 25,000+ organizations, erxes helps eliminate tool sprawl and integration tax.
Who Is It For?
erxes is ideal for customer-facing teams — sales, support, and operations professionals — who manage conversations, deals, and workflows daily. It is especially valuable for mid-market to enterprise businesses that need a self-hostable, open-source alternative to expensive suites. It may be less suited for very small teams seeking a simple, single-purpose tool without customization.
Real Use Cases
Use erxes to route leads by territory and ICP fit automatically, manage support tickets across WhatsApp, Messenger, email, Instagram, and call center in one inbox, track pipeline health with real-time deal updates, and deploy AI agents that connect via MCP, CLI, or API to assist with draft replies and SLA alerts. Example: A revenue team can qualify inbound leads, run automations, and sync back to the workspace without switching platforms.
Key features
- Omnichannel Inbox — Unify WhatsApp, Messenger, email, Instagram, call center, and web chat in one queue with SLA and routing.
- AI Agents & Drafts — Deploy AI agents via MCP/CLI/API to assist with auto-replies, lead routing, and risk alerts.
- Pipeline Management — Track deals through stages with real-time insights on won ARR, cycle time, and pipeline health.
- Customer 360 Sidecar — See full customer context (CRM, orders, tickets) on every thread for faster resolution.
- Frontline Automation — Automate lead routing by ICP fit and territory, plus canned replies and workflow triggers.
- Voice & Co-browsing — Handle voice calls and co-browsing sessions directly within the platform.
SaaSpartout Score
7.4
/10
Editorial score from our review methodology — not user ratings.
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erxes Pricing
erxes pricing: Free open-source (AGPLv3); Enterprise Edition starts at custom pricing. Billing model: Free.
For comparison: the median starting price in CRM is $39.93/month, measured across 114 tools we track. See the full SaaS Pricing Index →
Community Edition (AGPLv3)
Free and self-hostable. Includes core modules: omnichannel inbox, pipeline, automation, documents, and basic CRM. No AI agents or enterprise features.
Enterprise Edition
Custom pricing. Adds AI agents, advanced automation, SLA management, premium support, and access to modules like Sales, Operations, and Content. Contact for quote.
Free Trial
erxes offers a free open-source edition to start. For Enterprise Edition, request a demo or meeting to evaluate the platform with full features.
Frequently asked questions
Is erxes free to use?
Yes, the Community Edition is free under the AGPLv3 open-source license and self-hostable. The Enterprise Edition requires a custom subscription.
How much does erxes cost?
erxes does not publicly list fixed pricing for its Enterprise Edition. You need to contact their sales team for a quote. The Community Edition is free.
What is erxes used for?
erxes is an AI-native operating system for business that unifies customer conversations, sales pipelines, and team operations into one platform. It is used by support, sales, and operations teams.
What are the best alternatives to erxes?
Popular alternatives include HubSpot, Salesforce, Zendesk, and Freshdesk. erxes differentiates itself with open-source flexibility, AI-native design, and self-hosting capability.
Does erxes have AI features?
Yes, erxes includes AI agents that connect via MCP, CLI, or API, and can generate draft replies, route leads, and flag risks based on activity data.
What integrations does erxes support?
erxes supports integrations with WhatsApp, Instagram, email, call center, OpenAI, Claude, and REST APIs via MCP and CLI. It also has a plugin system for custom extensions.
