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About Feedbask
What is Feedbask?
Feedbask is a customer support software with AI that simplifies feedback collection and response. It provides a unified widget with six modules: Reviews & Surveys, Custom Surveys, Bug Reports, Feature Requests, Live Chat, and Contact form. The widget can be embedded as a floating button, inline link, or via a programmatic trigger.
Who is Feedbask for?
Feedbask is ideal for SaaS companies, product teams, and startups that want to gather user feedback without juggling multiple tools. It's particularly useful for teams that need bug reporting with screenshots, feature voting, and real-time customer support in one place.
Key capabilities
The AI pre-answer feature drafts replies based on your documentation and previous answers, speeding up response time. Every feedback includes user context like browser, device, screen resolution, page URL, and custom data such as subscription plan. A unified dashboard lets you track bugs, feature requests, and reviews in one place, with multi-language support including English, French, German, Spanish, Chinese, Khmer, and Vietnamese.
Key features
- AI Pre-Answer — Drafts replies based on your documentation and previous answers, so you only validate and send.
- User Context — Includes browser, device, screen resolution, page URL, and custom business data with every feedback.
- Bug Reports — Collect issues with screenshots and status tracking.
- Feature Requests — Ideas with voting system to prioritize what matters.
- Custom Surveys — NPS, CSAT, and custom forms to measure satisfaction.
- Live Chat — Real-time customer support directly in the widget.
- Multi-Language Support — The widget can be displayed in English, French, German, Spanish, Chinese, Khmer, and Vietnamese.
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Why are you looking at Customer Support tools today?
Feedbask Pricing
Feedbask pricing: from $29/mo.
For comparison: the median starting price in Customer Support is $27.50/month, measured across 122 tools we track. See the full SaaS Pricing Index →
Free Plan
Start for free with no credit card required. Includes all 6 modules, easy setup in 2 minutes, and basic features.
Growth Plan
Priced at $29 per month (starting price). Includes advanced AI capabilities, deeper integrations, and additional customization options.
Note: The pricing page mentions a free trial, but exact paid plan details beyond 'Growth plan' are not specified. Contact Feedbask for a demo or full pricing.
Frequently asked questions
How much does Feedbask cost?
Feedbask offers a free plan and a Growth plan starting at $29 per month. No credit card is required for the free plan.
Is Feedbask free?
Yes, there's a free plan with the core features. You can start for free without a credit card and upgrade to the Growth plan for advanced capabilities.
Who is Feedbask best for?
Feedbask is best for SaaS companies, product teams, and startups that need to collect customer feedback, manage bug reports, run surveys, and support users via live chat — all in one widget.
What are the top alternatives to Feedbask?
Alternatives to Feedbask include Crisp, Intercom, Zendesk, and UserVoice. However, Feedbask stands out for its all-in-one widget with six modules and AI-powered replies.
Does Feedbask have a free trial?
The free plan is available without a credit card, and a demo can be booked. For paid plans, exact trial details are not specified on the pricing page.
