HelpDesk — Customer Support

What is HelpDesk?

HelpDesk is an AI help desk software and ticketing system that brings email, live chat, Messenger, and SMS into one unified inbox. It helps support teams handle up to 10x more cases with automation and AI, reducing response times by 60%.

Who is it for?

HelpDesk is designed for small to scaling teams that want to streamline customer support and drive revenue. It's ideal for e-commerce businesses, SaaS companies, and any support team tired of juggling multiple channels. It may not be the best fit for enterprises with highly custom workflows (which need the Enterprise plan).

Real use cases

Support teams use HelpDesk to automate ticket routing, respond to common questions with AI, and manage conversations across channels in a single thread. For example, a retailer can handle 100+ tickets within hours using prioritization and tagging, while automated workflows push leads to CRM and follow up with customers automatically.

Why teams choose it

HelpDesk is fast to set up, secure by default (SOC 2), and trusted by 35,000+ brands. It connects with tools like Shopify, Salesforce, and HubSpot through Workflows or APIs, all without code.

• AI Agent — Resolves up to 73% of routine chat questions before they become tickets.
• Reply suggestions — Drafts accurate replies using your help center and product docs.
• Ticket summary — Gives one-click insight into any ticket: main issue, solution stage, next steps.
• Language detection — Automatically detects ticket language and routes to the right agent.
• Tag suggestions — Suggests tags as tickets arrive to keep your queue organized.
• Workflows — Connects to Shopify, Salesforce, HubSpot, and more—no code required.
• Collaboration tools — Private notes, collision detection, and shared views for team problem-solving.

HelpDesk pricing: from $19/user/mo.

For comparison: the median starting price in Customer Support is $27.50/month, measured across 122 tools we track. See the full SaaS Pricing Index →

Essential Plan

For small teams earning their first revenue from tickets. $19 per user/mo (billed yearly) or $25 monthly. Includes: ticketing inbox, statuses, priorities, automated assignment, canned responses, 3 ticketing rules, 1 AI Agent with 10 AI resolutions, AI Copilot with 5 reply suggestions, 5 AI text edits, and channels: email, website chat, Messenger, SMS, and Shopify selling.

Growth Plan

For scaling teams that want tickets to drive revenue. $79 per user/mo (billed yearly) or $99 monthly. Includes everything in Essential, plus: 20 custom fields, 10 ticketing rules, up to 10 teams, shared canned responses, unlimited history, 10 AI Agents with 200 AI resolutions, ticket summaries, tag suggestions, automated tags, chat supervision, chat takeover, agent activity reports, and 30 proactive campaigns.

Enterprise Plan

Custom AI, built and run for you. Custom pricing (contact sales). Includes everything in Growth, plus: custom AI Agents, tailored workflows, multiple brands, custom roles, integration with your data, dedicated account manager, personalized onboarding, product training, direct engineering support, security assistance, SOC 2 Type 2 and HIPAA compliance, SLAs, white-label widget, SSO, and audit logs.

All plans include a free 14-day trial with no credit card required.

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