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About Helploom
What is Helploom?
Helploom is an affordable customer support software that combines live chat, a help center, and an AI agent in one platform. It helps businesses handle customer inquiries in real-time, reduce response times, and scale support without bloated pricing. With a free plan and paid plans starting at $29/month, Helploom positions itself as a cost-effective alternative to tools like Intercom, Crisp, Help Scout, and Zendesk.
Who is it for?
Helploom is best for small to mid-sized businesses, startups, and online stores that want to provide efficient customer support without the high costs of per-agent or per-contact pricing. It is not designed for large enterprises with complex, multi-tier support structures or heavy customization needs.
Key use cases
Real-world use cases include e-commerce sites using live chat to boost conversions, SaaS companies automating FAQ responses with the AI agent, and support teams offering 24/7 assistance across multiple languages. For example, WisdomCircle, a customer case study, saw increased sign-ups and faster response times after implementing Helploom's AI chatbot.
Key features
- Live Chat Widget — Add to any website with a simple copy-paste; customizable to match your brand.
- Shared Inbox — Invite unlimited teammates and handle all conversations in one place.
- Help Center — Create beautiful articles with images, video embeds, and organize into collections; includes powerful search and analytics.
- AI Agent — Train on your own data (PDFs, docs, URLs) to answer automatically in 50+ languages, with handoff to humans when needed.
- Email Notifications — Get alerts on new requests and follow-ups if a customer leaves.
- Custom Instructions — Add rules for the AI to follow, e.g., suggest calling if the customer is angry.
- SEO & LLM-Ready — Includes sitemap.xml for search engines and AI crawlers.
SaaSpartout Score
7.5
/10
Editorial score from our review methodology — not user ratings.
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Why are you looking at Customer Support tools today?
Helploom Pricing
Helploom pricing: from $29/mo.
For comparison: the median starting price in Customer Support is $29/month, measured across 132 tools we track. See the full SaaS Pricing Index →
Free
$0/month — forever. Includes live chat widget, 30 active threads/month, 3 team seats, core help center essentials, Slack integration, and basic support. No credit card required.
Base
$29/month — everything in Free, plus unlimited threads, unlimited team members, advanced help center with no content limits, custom email domain, and priority support.
Plus
$59/month — everything in Base, plus 5,000 AI messages/month, 250 MB knowledge base, intelligent auto-pilot AI trained on your data, and priority support from expert team.
All paid plans come with a free trial: start with the Free plan or upgrade anytime.
Frequently asked questions
Is Helploom free?
Yes, Helploom offers a free plan forever with access to live chat, 30 active threads per month, 3 team seats, and core help center features. No credit card required.
How much does Helploom cost?
Helploom's paid plans start at $29/month for the Base plan, which includes unlimited threads and team members. The Plus plan with AI is $59/month. There is also a free plan.
What is Helploom used for?
Helploom is used for customer support, including live chat, a knowledge base, and an AI agent that automates responses. It helps businesses provide faster support and improve customer satisfaction.
Who is Helploom best for?
Helploom is best for small to mid-sized businesses and startups that want affordable, scalable support without per-seat or per-contact fees. It's ideal for e-commerce, SaaS, and online services.
What are the top Helploom alternatives?
Top alternatives include Crisp, Intercom, Help Scout, and Zendesk. Helploom aims to offer similar features at a lower cost, especially for live chat and AI support.
Does Helploom have a free trial?
Yes, there is a free plan that you can use indefinitely. For paid plans, you can start with the free plan and upgrade anytime, effectively serving as a trial.
