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About HelpOnClick
What is HelpOnClick?
HelpOnClick is a live chat and help desk software designed to help businesses convert website visitors into customers. It allows you to chat with visitors in real-time, provide support, and close sales directly from your website. With a simple copy-paste installation, you can set up the chat widget in minutes without any coding.
Who is it for?
HelpOnClick is particularly popular in the real estate industry but is also used by universities, e-commerce stores, and service businesses. It solves the problem of missed opportunities by engaging visitors proactively and offering instant support via chat. If you have a website and want to boost conversion rates by around 40%, HelpOnClick is a strong fit.
Key features
HelpOnClick includes a 24/7 Virtual Agent that answers common questions from your knowledge base, even when your team is offline. It also offers chat routing, custom branding, and the ability to invite visitors to chat based on their behavior. The software works on any internet-connected device, ensuring you stay in touch with customers wherever you are.
Use cases
Real estate agents use HelpOnClick to respond to property inquiries instantly. Universities use it to provide timely support to students. E-commerce sites use it to reduce cart abandonment by proactively engaging shoppers and answering questions before they leave.
Key features
- Live Chat — Engage website visitors in real-time to answer questions and boost conversions.
- Virtual Agent 24/7 — Automate responses to common queries using your knowledge base, even when your team is offline.
- Instant Setup — Copy and paste the chat widget code into your site; no programming skills needed.
- Customizable Widget — Match the chat design to your website's branding for a seamless experience.
- Proactive Invitations — Trigger chat invitations based on visitor behavior to spot and engage potential leads.
- Multi-Device Support — Use on desktop or mobile to stay connected with customers from anywhere.
- Department and Chat Routing — Organize chats by department and route them to the right agent (on higher plans).
SaaSpartout Score
6.9
/10
Editorial score from our review methodology — not user ratings.
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HelpOnClick Pricing
HelpOnClick pricing: from $12.99/agent/mo (billed annually).
FREE Plan
$0 per month — includes 100 chats/month, 1 operator, 1 department, 1 website, 30 days of chat history, no virtual agent, no chat routing.
SILVER Plan
$12.99 per agent/month (billed annually) — includes 300 chats/month, unlimited operators, 3 departments, 1 website, 90 days of chat history, no virtual agent.
All plans come with a 30-day free trial (no credit card required) for the live chat, and a 14-day free trial for the help desk.
Frequently asked questions
How much does HelpOnClick cost?
HelpOnClick offers a free plan with limited features. The next tier is SILVER at $12.99 per agent per month (billed annually), which includes more chats and features. There is also an annual discount.
Is HelpOnClick free to use?
Yes, HelpOnClick has a free plan that includes 100 chats per month, 1 operator, and basic features. You can also start a 30-day free trial of the live chat and a 14-day free trial of the help desk without a credit card.
What type of software is HelpOnClick?
HelpOnClick is a live chat and help desk software designed for customer support and engagement. It is commonly used in real estate, education, and e-commerce to convert website visitors into customers.
Does HelpOnClick have a virtual agent?
Yes, HelpOnClick includes a Virtual Agent feature that provides 24/7 automated replies to customer questions using your knowledge base. However, this feature is not available on the free plan or the SILVER plan; it is available on higher tiers.
What are the main HelpOnClick alternatives?
Alternatives to HelpOnClick include LiveChat, Intercom, Zendesk Chat, and Tawk.to. These tools offer similar live chat and customer support features, but HelpOnClick is known for its affordability and real estate focus.
What are the limitations of HelpOnClick?
The free plan has a limit of 100 chats per month and only 1 operator. The SILVER plan includes 300 chats per month and does not include the Virtual Agent. For unlimited chats and advanced features, you would need a higher-tier plan.
