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About HelpShelf
What is HelpShelf?
HelpShelf is an AI support agent for SaaS that answers customer questions directly on your website, using your own docs as the source of truth. It cites every answer, so visitors see exactly where the information comes from. The agent reads the page it's on and switches between support mode (answering from your docs) and sales mode (answering pricing and comparison questions) automatically.
Who is it for?
HelpShelf is built for SaaS companies that want to reduce support tickets and capture more leads from buying questions. It's ideal for teams with a public knowledge base or docs, and who want to answer pre-sales questions like "Is there volume pricing?" without a human rep. It's not for businesses without a live docs site or help center, as the answers are grounded in your published content.
Real use cases
- Answering pricing questions on your pricing page with citations, then offering to send a quote via email.
- Supporting customers in your help center with cited answers, reducing ticket volume.
- Providing an AI surface (llms.txt, MCP) for AI tools your buyers already use.
Key features
- Cited answers — Every response includes a source citation from your docs, increasing trust.
- Sales mode on pricing pages — Automatically answers buying questions and offers follow-up via email.
- Proactive teaser — A small widget invites lingering visitors once per visit, without being pushy.
- Visitor-confirmed handoff — Only after the visitor submits a valid email is a lead recorded; Telegram notification optional.
- llms.txt and MCP support — Publishes your knowledge for compatible AI tools via read-only MCP or llms.txt.
- Real-time dashboard — Track widget exposures, buying questions, supported answers, and captured leads.
SaaSpartout Score
7.3
/10
Editorial score from our review methodology — not user ratings.
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HelpShelf Pricing
HelpShelf pricing: from $49/mo.
For comparison: the median starting price in Customer Support is $29/month, measured across 132 tools we track. See the full SaaS Pricing Index →
Free
$0/mo — 500 AI searches + 100 AI chats/month, 1 agent, cited answers, support & sales widget, help center, 100 content items, email support.
Pro
$49/mo — 10,000 AI searches + 2,000 AI chats/month, 3 agents, all Free features, llms.txt + MCP AI surface, remove HelpShelf branding, full widget customization.
Scale
$149/mo — 100,000 AI searches + 20,000 AI chats/month, unlimited agents, everything in Pro, public MCP + llms.txt, CLI for Markdown and codebase ingestion.
No credit card required for free plan. Cancel anytime. Pay annually to save 20%.
Frequently asked questions
How much does HelpShelf cost?
HelpShelf has a free plan with 500 AI searches and 100 AI chats per month. Paid plans start at $49/mo (Pro) and $149/mo (Scale).
Is there a free trial?
There's no time-limited trial because the free plan lets you use HelpShelf indefinitely with no credit card. You can upgrade when you need more capacity.
Who is HelpShelf best for?
HelpShelf is best for SaaS companies with a public help center or docs site that want to handle both support and sales questions automatically.
What are top alternatives to HelpShelf?
Common alternatives include Intercom, Zendesk Answer Bot, and other AI support agents. HelpShelf differentiates itself with cited answers and sales-mode lead capture.
Can HelpShelf integrate with my existing docs?
Yes, HelpShelf uses your published knowledge sources, such as documentation pages, to answer questions. It can also publish via llms.txt and MCP for AI tools.
What is the key limitation of HelpShelf?
HelpShelf requires published content (docs, help center) to answer from; it cannot generate answers from unstructured data or without a knowledge base.
