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About HelpSumo
What is HelpSumo?
HelpSumo is a cloud-based help desk software designed to streamline customer support for modern businesses. It converts incoming emails into tickets, offers integrated live chat, a self-service knowledge base, social media query handling, and voice integration via VOIP. The platform aims to improve agent productivity with tools like predefined responses, skill tags, and supervisor mode.
Who is it for?
HelpSumo fits small to mid-sized teams that need an affordable, full-featured help desk. It's ideal for businesses wanting to manage multi-channel support (email, chat, social) in one place. It's not designed for large enterprises seeking advanced AI automation or complex custom workflows.
Real use cases
- An e-commerce store uses HelpSumo to handle pre-sales queries via live chat and email tickets, improving response times.
- A SaaS startup centralizes support across email, Twitter, and Facebook, ensuring no query slips through.
- A support manager uses dashboards and reports to track team performance and identify bottlenecks.
Key benefits
HelpSumo offers a user-friendly interface for customers, agents, and managers, with secure data encryption, unlimited storage on paid plans, and a 99.99% uptime guarantee. Its mobile-ready design ensures support teams can work from anywhere.
Key features
- Ticket System — Full-featured ticketing with multiple departments, auto-assign, and SLA support.
- Email Support — Convert incoming support emails to tickets and auto-assign to staff.
- Live Chat — Integrated chat system to answer clients in real time, with offline chat recording.
- Self-Service Portal — Publish help articles, FAQs, videos, and PDFs for customer self-help.
- Social Media Integration — Address queries and requests from Twitter and Facebook.
- Voice Integration — Integrate with VOIP services to provide support via voice.
- Mobile Ready — Responsive HTML5 design for support on any device.
SaaSpartout Score
7.3
/10
Editorial score from our review methodology — not user ratings.
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HelpSumo Pricing
HelpSumo pricing: from $19/agent/month.
For comparison: the median starting price in Customer Support is $29/month, measured across 132 tools we track. See the full SaaS Pricing Index →
Free Plan
Free for up to 3 users, includes 1 GB storage, email ticketing, and basic features.
Baby Plan - $19/agent/month
Unlimited tickets, up to 3 staff, knowledge base, virtual subdomain, support email, homepage banner configuration, social media, business hours, content management, email ticketing, feedback.
Kid Plan - $29/agent/month
Everything in Baby, plus portal page design, CSS customization, media upload, SLA rules, chat integration, FAQ from ticket.
Wrestler Plan - $49/agent/month
Everything in Kid, plus chat transfer, chat convert to ticket, chat monitor, affiliate referral link, timezone.
Sumo Plan - $79/agent/month
Everything in Wrestler, plus voice ticketing, reporting, localization.
All plans include data encryption, unlimited storage (free plan limited to 1 GB), and free support. Paid plans offer a 30-day free trial, no contracts or cancellation fees.
Frequently asked questions
Is HelpSumo free?
Yes, HelpSumo offers a free plan for up to 3 users with limited storage (1 GB).
How much does HelpSumo cost?
Paid plans start at $19 per agent per month (Baby Plan), with higher tiers at $29, $49, and $79.
Does HelpSumo offer a free trial?
Yes, paid plans come with a 30-day free trial. You can cancel anytime without fees.
