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About HelpWire
What is HelpWire?
HelpWire is a remote desktop support service designed for businesses and home users. It enables fast, secure remote connections to Windows, macOS, and Linux devices, eliminating the need for costly on-site visits. With a simple setup and intuitive controls, HelpWire lets you support clients from anywhere.
Who is it for?
HelpWire is ideal for IT support teams, managed service providers, and solo technicians who need to remotely troubleshoot, maintain, or access client computers. It's also useful for home users seeking to access their own devices remotely. It's not designed for large-scale enterprise remote workforce management.
Key Use Cases
Use HelpWire for unattended access to off-site workstations, file transfers during support sessions, and multi-monitor troubleshooting. The web-based management console helps you organize clients, while adding new operators is free, making it scalable for growing teams.
Key features
- Unattended Remote Access — Connect to Windows, macOS, and Linux machines anytime, even when no one is present.
- File Transfer — Send files directly to a client's desktop by dragging and dropping, without intermediate storage.
- Multi-Monitor Support — View and control computers with multiple monitors, switching layouts easily.
- Quick Connect — Share a module installation link to start an ad hoc session; no IDs or passwords needed.
- Zero Configuration — Clients just run the app; no firewall or VPN setup required.
- Flexible Operator Seats — Add operators at no extra cost, allowing your support team to scale.
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Why are you looking at Customer Support tools today?
HelpWire Pricing
HelpWire pricing: from $0/mo.
For comparison: the median starting price in Customer Support is $27.50/month, measured across 122 tools we track. See the full SaaS Pricing Index →
Free
$0/month – 1 active operator, 5 unattended devices, unlimited on-demand sessions, 1 remote session at a time, no nag screens.
Solo (Coming Soon)
$10/month (currently $0) – 1 active operator, 50 unattended devices, unlimited sessions, multiple remote sessions at a time.
Team (Coming Soon)
$30/month (currently $0) – 4 active operators, 250 unattended devices, unlimited sessions, multiple remote sessions, operator permissions.
Business (Coming Soon)
$70/month (currently $0) – 10 active operators, 800 unattended devices, unlimited sessions, multiple remote sessions, operator permissions.
Custom plans available for 11+ operators or 1,000+ devices. All plans are fully unlocked during early access.
Frequently asked questions
Is HelpWire free?
Yes, HelpWire is currently 100% free during early access, with no credit card required.
What platforms does HelpWire support?
HelpWire supports Windows, macOS, and Linux for both operator and client devices.
How much does HelpWire cost after early access?
Plans are planned to start at $10/month for Solo, $30/month for Team, and $70/month for Business, but these are not yet available.
What are the best alternatives to HelpWire?
Popular alternatives include TeamViewer, AnyDesk, and Zoho Assist, which offer similar remote support features.
Can I use HelpWire for unattended access?
Yes, HelpWire allows unattended remote access to Windows, macOS, and Linux workstations, even when no one is present.
