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About Hoory
Hoory AI is an all-in-one customer support portal that helps businesses automate ticket resolution, deliver 24/7 support, and scale their customer service operations. It combines live chat, an AI assistant, a chatbot builder, and a call center solution into a single platform, enabling companies to handle customer inquiries across multiple channels with efficiency and consistency.
What problem does it solve?
Traditional customer support teams often struggle with high volumes of repetitive questions, inconsistent responses, and limited availability. Hoory AI addresses these challenges by automating up to 85% of conversations with AI, reducing operational costs, and ensuring customers get immediate, round-the-clock assistance. With a low error rate of 5%, it maintains quality while freeing human agents to focus on complex issues.
Who is it for?
Hoory AI is designed for businesses of all sizes, from startups to enterprises, across industries like e-commerce, SaaS, and more. It is ideal for customer support managers looking to reduce ticket volume, improve response times, and provide multilingual support. It may not be the best fit for very small teams that only need a simple contact form, as its advanced features require more configuration.
Real use cases
Use Hoory AI to deflect common queries with an AI chatbot on your website, manage social media DMs and WhatsApp messages from a single inbox, or upgrade your phone support with AI-driven call handling. It also supports multilingual conversations, making it great for global businesses. With 14-day free trial, you can test how it integrates into your workflow.
Key features
- AI Assistant — Automate conversations with a low error rate, reducing support costs.
- Live Chat Widget — Add real-time chat to your website for immediate customer interactions.
- Chatbot Builder — Design custom conversation flows for personalized user experiences.
- Call Center Solution — Handle phone support with AI-driven, conversational responses.
- Multilingual Text & Audio Support — Communicate with customers in their preferred language.
- Macros & Canned Responses — Save time with pre-defined replies for common questions.
- Help Center — Create a self-service portal with rich articles and SEO support.
SaaSpartout Score
7.5
/10
Editorial score from our review methodology — not user ratings.
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Hoory Pricing
Hoory pricing: from $6/user/mo.
For comparison: the median starting price in Customer Support is $29/month, measured across 132 tools we track. See the full SaaS Pricing Index →
Personal — $6 per user/month
- 3 shared channels
- 1 AI assistant
- Contact management, agent roles, private notes, email notifications
- 50 AI conversation credits included, then $0.40 per conversation
Startup — $16 per agent/month
- Everything in Personal
- 5 shared channels
- 2 AI assistants
- Help center, multilingual support
- 100 AI conversation credits included, then $0.40 per conversation
Team — $26 per agent/month
- Everything in Startup
- 8 shared channels
- 5 AI assistants
- Help center, multilingual support
- 200 AI conversation credits included, then $0.40 per conversation
Business — $42 per agent/month
- Everything in Startup
- 12 shared channels
- 8 AI assistants
- Help center, multilingual support
- 300 AI conversation credits included, then $0.40 per conversation
Enjoy a 14-day free trial — no credit card required.
Frequently asked questions
Is Hoory AI free?
Hoory AI offers a 14-day free trial with no credit card required. After the trial, paid plans start at $6 per user/month.
How much does Hoory AI cost?
Hoory AI has four plans: Personal at $6/user/month, Startup at $16/agent/month, Team at $26/agent/month, and Business at $42/agent/month. Each plan includes a set number of AI conversation credits.
What is Hoory AI used for?
Hoory AI is an all-in-one customer support platform that uses AI to automate ticket resolution, live chat, and call center interactions, helping businesses provide 24/7 support.
Who is Hoory AI best for?
It is best for businesses of all sizes looking to scale customer support, especially those with high volumes of repetitive queries or a need for multilingual support. It's not ideal for very small teams that only need a simple contact form.
What are the top alternatives to Hoory AI?
Common alternatives include Zendesk, Intercom, Freshdesk, and Tidio, which also offer AI-driven customer support solutions.
Does Hoory AI have any limitations?
Hoory AI's free trial is limited to 14 days. Paid plans have per-conversation costs after the included credits, which could increase the total cost for high-volume users.
