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About IllumiChat
What is IllumiChat?
IllumiChat is an AI-powered customer support agent built specifically for Shopify stores. It connects directly to your store's product catalog, order data, and customer profiles, allowing it to answer questions, track orders, update carts, and handle common support requests automatically. The AI works across your website, Instagram, Messenger, and SMS, so customers get instant help wherever they reach out.
Who is it for?
IllumiChat is designed for Shopify store owners who want to reduce support workload and improve response times without hiring extra staff. It’s ideal for small to medium stores that receive a steady flow of order-status and product questions, as well as high-volume stores that need to scale support during peaks like Black Friday. It’s not a fit for non-Shopify businesses or for those needing deep human-only support.
Key capabilities and use cases
Use IllumiChat to automate order tracking and shipping updates, recommend products, recover abandoned carts via proactive messaging, and answer repeat FAQs from your help docs. It integrates with tools like HubSpot, Jira, Zendesk, and GitHub, and lets you choose your AI model (Claude, GPT, Gemini, or Grok). Setup takes under five minutes—no coding required.
Pricing and free trial
IllumiChat offers a free plan with up to 100 credits per month, and paid plans start at $29/month for up to 2,000 credits. All plans include a free trial—no credit card required. A yearly option gives you 20% off.
Key features
- Shopify-native AI actions — Product search, order lookup, cart management, and customer profiles directly from your store data.
- Multi-channel inbox — Respond to customers on your website, Instagram, Messenger, and SMS from one unified dashboard.
- Choose your AI model — Pick between Claude, GPT, Gemini, or Grok; switch anytime without changing your setup.
- Train on your knowledge — Sync FAQs, policies, help center, Google Drive, and Notion docs to fine-tune responses.
- Integrations — Connect to Shopify, WhatsApp, Instagram, Messenger, Email, HubSpot, Jira, Zendesk, and more.
- Human-in-the-loop — AI drafts replies for your approval, and escalates when it can’t answer.
- No per-ticket fees — Predictable pricing based on monthly credits, not per conversation.
SaaSpartout Score
8.0
/10
Editorial score from our review methodology — not user ratings.
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IllumiChat Pricing
IllumiChat pricing: From $29/mo (free plan available). Billing model: Freemium.
For comparison: the median starting price in Customer Support is $29/month, measured across 132 tools we track. See the full SaaS Pricing Index →
Free
$0/month — Up to 100 credits/month, community support, basic analytics, 1 team member, 1 custom assistant, standard integrations.
Pro - Early Access
$29/month — Up to 2,000 credits/month, priority support, advanced analytics, 3 team members, 3 custom assistants, all integrations, custom branding, API access. (Most popular)
Scale
Custom pricing (contact sales) — Unlimited credits/month, 24/7 dedicated support, custom AI training, unlimited team members, advanced security, SLA guarantee, custom integrations.
All plans come with a free trial; no credit card required. Yearly billing offers 20% off.
Frequently asked questions
How much does IllumiChat cost?
IllumiChat starts at $29 per month for the Pro plan, with a free plan available (up to 100 credits/month). Yearly billing gives a 20% discount. Scale plan is custom-priced.
Is IllumiChat free to use?
Yes, IllumiChat offers a free plan with up to 100 credits per month. It’s enough for new stores testing AI support. No credit card required.
Which platforms does IllumiChat integrate with?
IllumiChat integrates with Shopify, WhatsApp, Instagram, Messenger, Email, Shopify Inbox, SMS, HubSpot, Jira, Zendesk, GitHub, Analytics, and Webhooks. It also supports multiple AI models: Claude, GPT, Gemini, and Grok.
What are the best IllumiChat alternatives?
Popular alternatives include Gorgias, Zendesk AI, Tidio, and Intercom. IllumiChat stands out for its Shopify-native actions and multi-channel coverage, plus no per-ticket fees.
How does IllumiChat's credit-based pricing work?
Each AI interaction consumes credits (e.g., a message reply). The free plan includes 100 credits/month; Pro includes 2,000 credits/month. You don’t pay per ticket, so high-volume seasons like Black Friday won’t surprise you.
What is the main limitation of IllumiChat?
IllumiChat is Shopify-only, so it won’t work for non-Shopify stores. Also, it requires human review for certain complex queries—AI drafts replies but you approve them before sending.
