Issuetrak — Customer Support

What is Issuetrak?

Issuetrak is a help desk and service operations software that centralizes issue tracking and request management across departments. It provides a single system of record for IT, customer support, HR, facilities, and more, with a full audit trail and customizable workflows.

Problem it solves

Spreadsheets and email break down when multiple teams need to track and resolve issues. Issuetrak replaces ad-hoc tools with a structured platform that offers visibility, accountability, and automation—without requiring ITIL certification. It scales from small teams to enterprise organizations, handling tens of thousands of requesters on small agent teams.

Who is it for?

Issuetrak is ideal for organizations that need a right-sized service desk solution, especially those in regulated industries like healthcare, education, government, and banking that require on-premises or air-gapped deployment. It's also great for service teams that want unlimited end users at no extra cost. It may not be the best fit for teams seeking a cloud-only, ITIL-heavy ITSM platform with extensive AI features.

Real use cases

Manufacturers track maintenance requests across plants. Hospitals manage facility tickets and HR requests. School districts handle IT issues for staff and students. Government agencies use it for constituent services with strict data residency requirements.

• Unlimited end users — Every plan includes unlimited free end-user submitters, so you never have to ration who can report an issue.
• Cloud or on-premises — Deploy on your terms with identical features, whether hosted by Issuetrak or on your own servers for data residency mandates.
• Custom workflows & automation — Automate issue routing, assignments, and tasks with rules that match your processes.
• SLAs & audit trail — Multiple SLA policies, breach notifications, and a complete audit log are included on every plan.
• White-labeling & customization — Customize branding, forms, fields, and emails to fit your organization.
• Knowledge management — Build a searchable knowledge base with public or restricted articles to deflect tickets.

Issuetrak pricing: from $75/agent/month.

For comparison: the median starting price in Customer Support is $27.50/month, measured across 122 tools we track. See the full SaaS Pricing Index →

Cloud (Annual)

$75 per agent per month, billed annually. Includes all core features, unlimited end users, SOC 2 Type II compliance with US and Canada data centers, automatic updates, and backups. No paywalls for SLAs, audit logs, or features.

On-Premises (One-time license)

$1,091 per agent one-time license, then $218 per agent per year for maintenance (unlimited support & product upgrades). Includes the same feature set as cloud, allowing you to run on your own servers for air-gapped or data-residency needs. Minimum 3 agents.

Both plans have a 3-agent minimum and a free trial option—contact sales to start.

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