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About LiveHelpNow
What is LiveHelpNow?
LiveHelpNow is an AI-powered customer support platform that brings live chat, ticketing, knowledge base, automations, and omnichannel support into one workspace. It helps support teams move faster, solve problems sooner, and communicate with customers more effectively.
Problem it solves
Many support teams juggle multiple tools, leading to friction, lost context, and slow response times. LiveHelpNow solves this by offering a complete, unified platform where conversations, knowledge, and automations work together. AI features like intelligent routing and smart suggestions help reduce repetitive work and improve response accuracy.
Who is it for?
LiveHelpNow is ideal for small to large support teams, especially those managing multiple brands or properties. It suits companies looking for scalable, omnichannel customer service. It's not ideal for very small teams needing only a basic email ticketing system without chat or AI enhancements.
Use cases
Examples include:
- A SaaS company providing chat and knowledge base to reduce support tickets.
- An e-commerce brand managing multi-channel inquiries from social, chat, and email.
- A growing company with several product lines needing centralized, multi-domain support.
Key features
- Live Chat & Chat Bots — Help customers instantly with flexible messaging.
- Ticketing — Stay organized with clean workflows.
- Knowledge Base — Create, organize, and deliver accurate answers everywhere.
- Automations — Reduce repetitive work and guide conversations.
- Omnichannel Support — Show up on every surface, keep it connected.
- Integrations — Plug into tools you already rely on.
- AI Features — Intelligent routing, smart suggestions, and AI-powered answers.
SaaSpartout Score
7.4
/10
Editorial score from our review methodology — not user ratings.
LiveHelpNow Pricing
LiveHelpNow pricing: from $39/mo.
Essential — $39/mo
Live chat, knowledge base, support portal for customers, unlimited articles, surveys, canned responses, secure forms, conversion tracking, social channel support, basic automations, basic reporting, one chat domain, one knowledge base.
Professional — $59/mo
Everything in Essential plus ticketing, workforce management, advanced automations, performance dashboards, KPI reporting, data export, call logging, phone integration via Zoom.
Premium — $79/mo
Everything in Professional plus white glove onboarding, dedicated success call, advanced automations, priority support, removal of LiveHelpNow branding, additional knowledge base capacity, higher limits.
AI add-ons available: AI Agent Assist (included), AI Knowledge from $99/mo, Conversational AI from $499/mo, Conversational AI Plus from $799/mo. Enterprise custom pricing available. Try for free, no credit card required.
Frequently asked questions
Is LiveHelpNow free?
LiveHelpNow does not offer a free plan, but it provides a free trial. You can sign up and test the platform before committing to a paid plan.
How much does LiveHelpNow cost?
LiveHelpNow pricing starts at $39/mo for the Essential plan, $59/mo for Professional, and $79/mo for Premium. AI add-ons cost extra, starting at $99/mo.
What is LiveHelpNow used for?
LiveHelpNow is a customer support platform that combines live chat, ticketing, knowledge base, automations, and omnichannel support into one workspace. It helps teams deliver faster, more consistent support.
Who is LiveHelpNow best for?
It's best for growing and large support teams that need a unified, scalable solution, especially those handling multiple brands or high-volume inquiries. It's not ideal for solo freelancers needing only basic email support.
What are the top alternatives to LiveHelpNow?
Top alternatives include Zendesk, Freshdesk, Intercom, and Help Scout. These also offer ticketing, live chat, and knowledge base features, but LiveHelpNow stands out with its AI-powered automation and multi-brand capabilities.
Does LiveHelpNow offer AI features?
Yes, LiveHelpNow includes built-in AI features like intelligent routing, smart suggestions, and AI-powered knowledge. Higher-tier AI add-ons like Hue AI provide conversational AI and advanced knowledge tools at extra cost.
