Jotform AI Agents let you build and deploy no-code AI assistants for customer support across 7+ channels.
Free · from $34/mo
About LivePro
What is LivePro?
LivePro is a knowledge management system designed for contact centers, providing a single source of truth for customer information. It uses Lightspeed Search to deliver accurate answers to agents and customers across various channels.
Problem it solves
Contact centers often struggle with scattered information, inconsistent answers, and slow onboarding. LivePro centralizes knowledge, ensures accuracy, and speeds up agent training, reducing average handling time and improving customer satisfaction.
Who is it for?
LivePro is built for contact centers of all sizes, from small teams to large enterprises, in sectors like banking, healthcare, utilities, and local government. It's ideal for organizations that need secure, compliant, and efficient knowledge management. It's not for teams looking for a free or low-cost tool.
Real use cases
Companies use LivePro to reduce induction training time, increase CSAT, improve compliance, and cut costs. For example, a health insurer reduced speed-to-competency from 12 months to 2 months.
Key features
- Lightspeed Search — delivers fast, accurate answers from a single source of truth.
- The Rocket answer bot — provides AI-assisted responses for customer self-service.
- Process Guidance — guides agents through complex procedures step-by-step.
- Customizable dashboards — track knowledge analytics and insights.
- Role-based permissions — control access to knowledge articles.
- Secure integration — SSO, SOC2, and HIPAA compliance for data safety.
SaaSpartout Score
7.3
/10
Editorial score from our review methodology — not user ratings.
◆ AI advisor — 30 seconds, no signup
Why are you looking at Call Center & Voice tools today?
LivePro Pricing
LivePro pricing: Custom quote.
Flex
For small and growing contact centers. Custom quote. Includes standard workflow, AI-assisted search, standard reports, and The Rocket answer bot.
Premium
For medium to large contact centers (50+ agents). Custom quote. Everything in Flex, plus customizable reports, workflow, SSO, and full support.
Enterprise
For large contact centers and multi-channel self-serve. Custom quote. Everything in Premium, plus APIs, free out-of-the-box integrations, and advanced data analytics.
Free trial not mentioned. Book a demo.
Frequently asked questions
How much does LivePro cost?
LivePro does not publish fixed prices. You must request a quote for each plan (Flex, Premium, Enterprise).
Is LivePro free?
No, LivePro is a paid premium solution. There is no free trial mentioned; you can book a demo.
What is LivePro used for?
LivePro is a knowledge management system for contact centers, providing secure AI answers to customer inquiries, improving agent efficiency and compliance.
Who is LivePro best for?
It's best for contact centers of all sizes in regulated industries like banking, healthcare, and utilities, where accurate and compliant answers are critical.
What are some LivePro alternatives?
Alternatives include other knowledge management platforms like Guru, Document360, and Helpjuice. LivePro distinguishes itself with AI-based answers and contact center focus.
Does LivePro integrate with SSO?
Yes, LivePro supports SSO via ADFS, Okta, SAML, and Azure in its Premium and Enterprise plans.
