CloudTalk ◆
Cloud-based call center software with AI coaching, power dialing, and real-time analytics for sales and support teams.
from $30/user/mo
About Missive
Missive merges email, chat, and tasks into a single app so teams can handle customer conversations without switching tabs. It solves the problem of email not being designed for teams — reducing missed messages, confusion over who replied, and constant forwarding.
What it does
Missive provides a shared inbox where multiple team members can work on the same email thread simultaneously. Built-in chat lets you discuss messages in real time, and task assignments keep follow-ups organized. It integrates with Gmail, Outlook, and over 25 other apps. Internal statuses give visibility without requiring action from everyone.
Who it’s for
It’s best for customer support teams managing shared inboxes, small businesses wanting email and chat in one place, and remote teams collaborating on client communications. It may not suit individuals or teams that only use Slack or Teams without email.
Real use cases
Real estate agencies coordinate property inquiries; support teams auto-assign tickets using rules; small businesses centralize all client email accounts. Users can turn any email into a task, see team capacity, and tag threads for special attention.
Key features
- Shared inbox — Multiple team members can view and reply to the same emails together
- Team chat — Discuss messages in real time without leaving the app
- Task assignments — Turn any email into a task with due dates and assignees
- Email integrations — Connect Gmail, Outlook, and custom domains
- Rules and automation — Auto-assign, label, or forward emails based on conditions (up to 1,000 rules)
- Mobile apps — iOS and Android with full functionality
- AI assistant — Gathers context from connected tools (Stripe, CRM via MCP) before composing
Missive Pricing
Missive pricing: from $14/user/mo. Billing model: Freemium.
Starter — $14/user/mo (billed yearly)
For teams with simple needs. Includes email, SMS, social accounts, team spaces and inboxes, conversations and tasks, and SOC 2 Type II compliance. Up to 5 users.
Productive — $24/user/mo (billed yearly)
For teams with workflow needs. Everything in Starter plus up to 50 users, integrations with external tools, rules and automations, basic analytics and reporting, and API access.
Business — $36/user/mo (billed yearly)
For teams with advanced needs. Everything in Productive plus unlimited users, SAML and SSO, IP restriction, advanced analytics and reporting, and personalized team onboarding.
All plans include a 30-day free trial. No credit card required. Monthly billing also available at higher per-user prices.
Frequently asked questions
Is Missive free?
Missive offers a 30-day free trial with no credit card required. There is no permanent free plan beyond the trial.
How much does Missive cost per user?
Missive pricing starts at $14/user/month (billed yearly) for the Starter plan. The Productive plan is $24/user/month, and the Business plan is $36/user/month. Monthly billing is available at higher rates.
What are the best alternatives to Missive?
Top alternatives include Front (shared inbox with CRM features), Hiver (Gmail-based shared inbox), and Help Scout (customer support-focused). Each has different strengths for team collaboration and email management.
Who is Missive best for?
Missive is best for customer support teams, small businesses, and remote teams that need to collaborate on email in real time. It is also used by real estate agencies and other service-oriented businesses.
Does Missive integrate with Gmail and Outlook?
Yes, Missive integrates with Gmail, Outlook, and custom email domains. It also connects with over 25 other apps including ChatGPT, Pipedrive, and Trello.
What is the main limitation of Missive?
Missive is designed for team collaboration on email, so it may be overkill for individuals or teams that only use chat tools like Slack. The Starter plan is capped at 5 users, which may limit larger teams without upgrading.
