CloudTalk ◆
Cloud-based call center software with AI coaching, power dialing, and real-time analytics for sales and support teams.
from $30/user/mo
About Missive
Missive merges email, chat, and tasks into a single app so teams can handle customer conversations without switching tabs. It solves the problem of email not being designed for teams — reducing missed messages, confusion over who replied, and constant forwarding.
What it does
Missive provides a shared inbox where multiple team members can work on the same email thread simultaneously. Built-in chat lets you discuss messages in real time, and task assignments keep follow-ups organized. It integrates with Gmail, Outlook, and over 25 other apps. Internal statuses give visibility without requiring action from everyone.
Who it’s for
It’s best for customer support teams managing shared inboxes, small businesses wanting email and chat in one place, and remote teams collaborating on client communications. It may not suit individuals or teams that only use Slack or Teams without email.
Real use cases
Real estate agencies coordinate property inquiries; support teams auto-assign tickets using rules; small businesses centralize all client email accounts. Users can turn any email into a task, see team capacity, and tag threads for special attention.
Key features
- Shared inbox — Multiple team members can view and reply to the same emails together
- Team chat — Discuss messages in real time without leaving the app
- Task assignments — Turn any email into a task with due dates and assignees
- Email integrations — Connect Gmail, Outlook, and custom domains
- Rules and automation — Auto-assign, label, or forward emails based on conditions (up to 1,000 rules)
- Mobile apps — iOS and Android with full functionality
- AI assistant — Gathers context from connected tools (Stripe, CRM via MCP) before composing
SaaSpartout Score
7.3
/10
Editorial score from our review methodology — not user ratings.
Missive Pricing
Missive pricing: from $14/user/mo. Billing model: Freemium.
Starter — $14/user/mo (billed yearly)
For teams with simple needs. Includes email, SMS, social accounts, team spaces and inboxes, conversations and tasks, SOC 2 Type II compliance. Up to 5 users.
Productive — $24/user/mo (billed yearly)
For teams with workflow needs. Everything in Starter plus up to 50 users, integrations with external tools, rules and automations, basic analytics and reporting, API access.
Business — $36/user/mo (billed yearly)
For teams with advanced needs. Everything in Productive plus SAML SSO, IP restriction, advanced analytics and reporting, personalized team onboarding. Unlimited users.
All plans come with a 30-day free trial — no credit card required.
Frequently asked questions
How much does Missive cost?
Missive plans start at $14/user/month (billed yearly) for the Starter plan, $24/user/month for Productive, and $36/user/month for Business. A 30-day free trial is available without a credit card.
Is Missive free?
Missive offers a 30-day free trial on all plans with no credit card required. There is no permanent free tier.
Who is Missive best for?
Missive is best for customer support teams, small businesses, and remote teams that need a shared inbox and collaboration on email. It may not suit individuals or teams that only use Slack or Teams without email.
What integrations does Missive support?
Missive integrates with Gmail, Outlook, and over 25 other apps including ChatGPT, Pipedrive, Trello, and Stripe (via MCP for the AI assistant).
Can I use Missive on mobile?
Yes, Missive offers full-featured mobile apps for iOS and Android.
What are the main alternatives to Missive?
Popular alternatives to Missive include Front, Hiver, and Help Scout for shared inbox management; and Slack or Microsoft Teams for team chat — though those lack integrated email.
