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About Mojo Helpdesk
What is Mojo Helpdesk?
Mojo Helpdesk is an all-in-one help desk platform designed to simplify support operations. It centralizes tickets from email and other channels, automates workflows, and provides a built-in AI assistant, Felix AI, to help agents resolve requests faster. Trusted by over 2.5 million users, it aims to replace spreadsheets and scattered email threads with a streamlined, affordable solution.
Who is it for?
Mojo Helpdesk is ideal for small to mid-sized support teams that want powerful ticket management without the bloat or enterprise pricing. It’s a good fit for businesses looking to automate repetitive tasks, implement a self-service knowledge base, and improve response times. It’s also suited for schools and non-profits, with special pricing available. However, it may not be the best choice for large enterprises needing complex, highly customizable multi-department setups beyond 100 agents.
Real use cases
A SaaS company uses Mojo Helpdesk to manage incoming support requests, use Felix AI to draft replies and suggest knowledge base articles, and reduce response times by up to 80%. A non-profit uses the knowledge base to deflect 90% of incoming tickets, allowing their small team to focus on high-priority issues. A growing e-commerce store uses automation rules to assign tickets round-robin, send auto-responders, and escalate urgent requests based on SLA monitoring.
Why choose Mojo Helpdesk?
Mojo Helpdesk stands out with its transparent pricing, fast deployment, and real support from the Austin, Texas-based team. It connects with tools like Google Workspace, Zapier, and Slack out of the box, and requires zero training for agents to get started.
Key features
- Felix AI — built-in AI assistant that drafts replies, summarizes threads, recommends knowledge base articles, and flags sentiment.
- Centralized ticket tracking — manage all requests from email, web, and other channels in one easy-to-use system.
- Knowledge base — self-service portal that can cut up to 90% of incoming requests by helping customers find answers themselves.
- Automation & business rules — assign tickets round-robin or load-balanced, send auto-responders, and escalate based on conditions.
- Custom forms & canned responses — speed up workflows with pre-built responses and tailored request forms.
- Advanced SLA monitoring — track compliance with business hours and escalation rules (on Business plan).
- Integrations — connect with email, Google Workspace, Zapier, Slack, and more with no complex setup.
SaaSpartout Score
7.6
/10
Editorial score from our review methodology — not user ratings.
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Mojo Helpdesk Pricing
Mojo Helpdesk pricing: from $14/agent/mo.
For comparison: the median starting price in Customer Support is $29/month, measured across 132 tools we track. See the full SaaS Pricing Index →
Team plan — $14/agent/month
Unlimited tickets, limited storage/queues/automation, up to 25 agents. Includes full ticket tracking, email integration, self-service knowledge base, canned responses, custom forms, customer ticket history, satisfaction surveys, basic business hours, basic SLA monitoring, knowledge base suggester, time tracking, ticket views, recurring ticket scheduler, custom mail server (Gmail, Microsoft, SMTP), Google login, SSO (Google, Microsoft, SAML, Classlink), and branding.
Business plan — $24/agent/month
Plenty of storage, queues, forms, triggers, and automation. Up to 100 agents. Includes everything in Team, plus agent permissions, escalation rules, ticket merging, round-robin assignment, advanced business hours, advanced SLA monitoring, and private knowledge base.
Enterprise plan — custom pricing
For larger teams needing advanced security, unlimited agents, and additional features (detailed specifics not published). Contact sales for a quote.
Start with a free 21-day trial—no credit card required. Monthly and yearly billing options available; yearly likely offers a discount (not specified). Special pricing for schools and non-profits is available.
Frequently asked questions
How much does Mojo Helpdesk cost?
Mojo Helpdesk starts at $14 per agent per month on the Team plan (billed annually or monthly). The Business plan is $24 per agent per month. No hidden fees; price includes all features in the chosen plan.
Does Mojo Helpdesk offer a free trial?
Yes, Mojo Helpdesk offers a free 21-day trial with no credit card required. You can explore all features during the trial period.
What is Felix AI and how does it work?
Felix AI is Mojo Helpdesk's built-in AI assistant that helps agents resolve tickets faster. It drafts replies, summarizes email threads, recommends relevant knowledge base articles, and flags customer sentiment. It's included in the platform and secure by design.
Who is Mojo Helpdesk best for?
Mojo Helpdesk is best for small to mid-sized support teams (up to 100 agents) that need affordable, all-in-one ticketing, automation, and a knowledge base. It's also popular with schools and non-profits due to special pricing. Enterprise teams may need more advanced customization.
What are the top alternatives to Mojo Helpdesk?
Common alternatives include Zendesk, Freshdesk, Help Scout, and Zoho Desk. Mojo Helpdesk differentiates itself with lower starting price, built-in AI (Felix), and transparent no-upsell pricing.
