Produktly — Customer Support

What is Produktly?

Produktly is a digital adoption platform that helps software companies drive product-led growth through interactive product tours, onboarding checklists, in-app feedback widgets, roadmaps, and more. It empowers over 6.32 million users and is trusted by 2,340+ companies worldwide.

What problem does it solve?

It solves the challenge of user onboarding and engagement by providing non-technical tools to create guided experiences, collect contextual feedback, and communicate product updates—without requiring developer involvement. This reduces support tickets and improves user retention.

Who is it for?

Produktly is ideal for SaaS startups, product teams, and growth managers at small to large companies who want to improve user activation and gather actionable insights. It is not designed for native mobile apps or websites that need deep customization beyond CSS.

Real use cases

Use Produktly to create interactive product tours for new feature adoption, set up checklists that guide users through setup, collect NPS scores and feedback, send announcements and changelogs, and build public roadmaps to keep customers invested.

• Product Tours — Interactive, customizable tours that respond to user actions to drive feature discovery and reduce support tickets.
• Onboarding Checklists — Automatically track progress and target different user segments with customizable checklists.
• Feedback Widgets — Capture in-context user feedback with emoji and message, automatically enriched with page URL, device, and user identity.
• Roadmaps — Share your product roadmap to keep customers informed and invested.
• NPS Widgets — Measure customer loyalty with easy-to-deploy NPS surveys.
• Announcements and Changelogs — Communicate product updates directly in-app.
• Integrations — Send feedback to Slack, Discord, or Zapier for real-time team response.

Produktly pricing: from €19/mo.

For comparison: the median starting price in Customer Support is $29/month, measured across 132 tools we track. See the full SaaS Pricing Index →

Developer Plan (€19/mo)

For solo builders and small projects: includes 5 product tours, 2 checklists, 1 roadmap, 2 feedback widgets, 1 changelog, 10 smart tips, 5 announcements, 1 NPS widget, 5 micro surveys, 2,000 triggers/month, 50,000 roadmap & announcement views/month, 3 team members, and "Powered by Produktly" footer.

Startup Plan (€59/mo)

Most popular for growing teams: includes unlimited product tours, unlimited checklists, 5 roadmaps, 10 feedback widgets, 5 changelogs, unlimited smart tips, unlimited announcements, 10 NPS widgets, unlimited micro surveys, 7,500 triggers/month, 200,000 roadmap & announcement views/month, 20 team members, and your own branding.

Growth Plan (€199/mo)

For established products with large user bases: includes unlimited everything (tours, checklists, roadmaps, widgets, changelogs, smart tips, announcements, NPS widgets, micro surveys), 50,000+ triggers/month, 1,000,000+ roadmap & announcement views/month, 50+ team members, your own branding, and prioritized customer support.

All plans offer a free 14-day trial. Custom plans available for larger teams.

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