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Produktly Customer Support

from €19/mo

Produktly (Customer Support): Produktly is an all-in-one product-led growth platform for onboarding, feedback, and roadmaps, starting at €19/mo. Pricing: from €19/mo. (data verified August 2026)

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About Produktly

What is Produktly?

Produktly is a digital adoption platform that helps software companies drive product-led growth through interactive product tours, onboarding checklists, in-app feedback widgets, roadmaps, and more. It empowers over 6.32 million users and is trusted by 2,340+ companies worldwide.

What problem does it solve?

It solves the challenge of user onboarding and engagement by providing non-technical tools to create guided experiences, collect contextual feedback, and communicate product updates—without requiring developer involvement. This reduces support tickets and improves user retention.

Who is it for?

Produktly is ideal for SaaS startups, product teams, and growth managers at small to large companies who want to improve user activation and gather actionable insights. It is not designed for native mobile apps or websites that need deep customization beyond CSS.

Real use cases

Use Produktly to create interactive product tours for new feature adoption, set up checklists that guide users through setup, collect NPS scores and feedback, send announcements and changelogs, and build public roadmaps to keep customers invested.

Key features

  • Product Tours — Interactive, customizable tours that respond to user actions to drive feature discovery and reduce support tickets.
  • Onboarding Checklists — Automatically track progress and target different user segments with customizable checklists.
  • Feedback Widgets — Capture in-context user feedback with emoji and message, automatically enriched with page URL, device, and user identity.
  • Roadmaps — Share your product roadmap to keep customers informed and invested.
  • NPS Widgets — Measure customer loyalty with easy-to-deploy NPS surveys.
  • Announcements and Changelogs — Communicate product updates directly in-app.
  • Integrations — Send feedback to Slack, Discord, or Zapier for real-time team response.

SaaSpartout Score

7.9 /10
Ease of use 8.5
Features depth 8.0
Value for money 8.0
Support quality 7.5
Integrations 7.0
Scalability 8.5
Documentation 7.0
Onboarding speed 8.5

Editorial score from our review methodology — not user ratings.

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Produktly Pricing

Produktly pricing: from €19/mo.

Developer Plan (€19/mo)

For solo builders and small projects: includes 5 product tours, 2 checklists, 1 roadmap, 2 feedback widgets, 1 changelog, 10 smart tips, 5 announcements, 1 NPS widget, 5 micro surveys, 2,000 triggers/month, 50,000 roadmap & announcement views/month, 3 team members, and "Powered by Produktly" footer.

Startup Plan (€59/mo)

Most popular for growing teams: includes unlimited product tours, unlimited checklists, 5 roadmaps, 10 feedback widgets, 5 changelogs, unlimited smart tips, unlimited announcements, 10 NPS widgets, unlimited micro surveys, 7,500 triggers/month, 200,000 roadmap & announcement views/month, 20 team members, and your own branding.

Growth Plan (€199/mo)

For established products with large user bases: includes unlimited everything (tours, checklists, roadmaps, widgets, changelogs, smart tips, announcements, NPS widgets, micro surveys), 50,000+ triggers/month, 1,000,000+ roadmap & announcement views/month, 50+ team members, your own branding, and prioritized customer support.

All plans offer a free 14-day trial. Custom plans available for larger teams.

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Frequently asked questions

How much does Produktly cost?
Produktly pricing starts at €19 per month for the Developer plan, €59 per month for the Startup plan, and €199 per month for the Growth plan. All plans include a 14-day free trial.
Is Produktly free?
No, Produktly is not free, but it offers a 14-day free trial on all paid plans, so you can test the features before committing.
What is Produktly used for?
Produktly is a product-led growth platform used to create interactive product tours, onboarding checklists, feedback widgets, roadmaps, and announcements to improve user onboarding and engagement.
Who is Produktly best for?
Produktly is best for SaaS companies and product teams that want to improve user activation and collect feedback without relying heavily on developers. It suits both small startups and large enterprises.
What are the top alternatives to Produktly?
Top alternatives include Userpilot, Appcues, and Pendo, which offer similar digital adoption and onboarding features. Produktly stands out for its affordable pricing and comprehensive feature set.
Does Produktly support native mobile apps?
No, according to the FAQ, Produktly does not support native mobile applications. It is designed for web applications and websites.

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