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About Project Echo
What is Project Echo?
Project Echo is a feedback management tool built for SaaS teams. It lets you collect product feedback and feature requests from users on autopilot, organize them into boards, and communicate via a feedback portal, roadmap, and changelog—all from one platform.
What problem does it solve?
It solves the chaos of scattered feedback by giving teams a centralized place to triage, respond, and ship. It helps prioritize what to build by tying feedback to revenue impact (feature in Pro plan). It's designed for SaaS companies that take user input seriously and want to close the loop with customers.
Who is it for?
Ideal for SaaS founders, product managers, and customer success teams who need a simple, affordable way to manage feedback. It's not for enterprises needing advanced admin controls (SSO is coming soon) or for non-SaaS businesses.
Use cases
- Create a branded feedback portal to collect votes and comments.
- Maintain a public roadmap to align users with your direction.
- Announce releases via changelog to keep users informed.
- Embed feedback widgets directly in your product with integrations.
- Segment feedback by custom user properties (Pro, coming soon).
Key features
- Unlimited everything on free tier — Unlimited workspaces, boards, team members, users, and feedback, no arbitrary limits.
- Feedback Portal — Give customers a branded portal to submit, vote, and follow requests.
- Roadmap & Changelog — Share your roadmap publicly or keep it internal; announce releases with a clean changelog.
- Advanced Controls — Fine-tune visibility, statuses, roles, and permissions to match your team's workflow.
- Integrations — Embed feedback, identity, and portal links directly in your product.
- Mask Identities — Hide member names and avatars on public surfaces for privacy.
- API & MCP Server — Build custom workflows with API access and agent-friendly integrations (coming for MCP).
SaaSpartout Score
7.5
/10
Editorial score from our review methodology — not user ratings.
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Project Echo Pricing
Project Echo pricing: from $0/mo.
For comparison: the median starting price in Customer Support is $29/month, measured across 132 tools we track. See the full SaaS Pricing Index →
Free Plan
$0/month — Everything you need to collect feedback and ship in public, no credit card required. Includes unlimited workspaces, boards, team members, end-users, feedback collection, feedback portal, roadmap, changelog, advanced controls, integrations, mask identities, and API access. User permissions and webhooks are available (webhooks on free, permissions coming soon).
Pro Plan
$29/month (or $290/year) — Everything in Free, plus custom domain, remove branding (coming soon), custom user properties (coming soon), MRR attribution (coming soon), SSO (coming soon), custom SMTP (coming soon), and advanced integrations (coming soon).
No free trial mentioned—it's a free plan with no credit card required.
Frequently asked questions
How much does Project Echo cost?
Project Echo has a free plan at $0/month (no credit card required) and a Pro plan at $29/month or $290/year. The free plan includes unlimited workspaces, boards, team members, and feedback.
Is Project Echo free?
Yes, there is a free plan that includes unlimited workspaces, boards, team members, users, and feedback. It also includes a feedback portal, roadmap, changelog, and API access.
Who is Project Echo best for?
It's best for SaaS teams that need to collect and manage user feedback, share their roadmap and changelog, and tie feedback to revenue. It's ideal for product managers, founders, and customer success teams.
What are the top alternatives to Project Echo?
Popular alternatives include Canny, Productboard, and Frill. These tools also offer feedback collection, roadmaps, and changelogs. Project Echo stands out with its unlimited free tier and upcoming MRR attribution.
Does Project Echo offer a free trial?
Yes, but it's even better—a free plan that doesn't require a credit card, and you can use it indefinitely. There's no time-limited trial mentioned.
What is the main limitation of Project Echo?
The main limitation is that some advanced features like SSO, custom SMTP, custom user properties, and MRR attribution are coming soon and only available on the Pro plan. For now, free users have unlimited basic features.
