Jotform AI Agents let you build and deploy no-code AI assistants for customer support across 7+ channels.
Free · from $34/mo
About ScreenMeet
ScreenMeet is an AI-powered remote support platform built natively inside the tools you already use — ServiceNow, Salesforce, and Tanium. Instead of juggling a separate remote support tool, agents stay in their existing workflows to start sessions, access device info, and document resolutions. ScreenMeet automatically captures every session as structured data, feeding AI workflows and helping support teams resolve issues faster.
What problem does it solve?
Most remote support tools sit alongside your ITSM or CRM, forcing agents to context-switch between apps and manually copy data into tickets. ScreenMeet eliminates that inefficiency: sessions, notes, and screenshots are automatically written into the incident record. The result is less time per ticket, fewer escalations, and a knowledge base that gets smarter with every interaction.
Who is it for?
ScreenMeet is built for enterprise IT teams, customer support engineers, and service desk operators who work in ServiceNow, Salesforce, or Tanium. It's ideal for organizations that want to maximize their platform investment and eliminate tool sprawl — not for small teams looking for a standalone, low-cost remote support utility without platform integration needs.
Real-world use cases
IT support teams use ScreenMeet for unattended device support, remote control and file transfer, and multi-party collaboration for agent coaching. Customer support teams rely on its Salesforce Service Cloud integration for screen sharing, voice and video, and branded customer experiences. With automatic session documentation, organizations can close tickets faster and reduce manual record-keeping.
Key features
- Platform-native integration — Start remote sessions directly from ServiceNow, Salesforce, or Tanium without context switching.
- Session Summary — Automatically writes structured resolution notes into incident records, feeding AI like Now Assist and AgentForce.
- AI Assist — Real-time guidance with troubleshooting steps and past resolutions based on knowledge sources and live session context.
- Unattended device support — Access and support machines outside your domain without end-user presence.
- Multi-party collaboration — Enable agent coaching, escalations, and knowledge transfer within a single session.
- Enterprise security and compliance — SOC 2 Type II, ISO 27001, GDPR, EU-US Data Privacy Framework, geo-fencing, and BYO-LLM options.
SaaSpartout Score
7.8
/10
Editorial score from our review methodology — not user ratings.
◆ AI advisor — 30 seconds, no signup
Why are you looking at Call Center & Voice tools today?
ScreenMeet Pricing
ScreenMeet pricing: Contact sales for pricing.
For comparison: the median starting price in Customer Support is $29/month, measured across 132 tools we track. See the full SaaS Pricing Index →
Remote Support
For teams modernizing IT support workflows. Includes native platform integrations (ServiceNow, Salesforce, Tanium), secure remote access, advanced troubleshooting toolkit, unattended device support, enterprise security compliance, and automatic session documentation. Contact sales for pricing.
Live
For customer support teams needing screen sharing and visual collaboration. Includes Salesforce Service Cloud integration, voice/video/screen sharing, branded customer experience, multi-party collaboration, CRM workflow automation, and enterprise security controls. Contact sales for pricing.
AI Summarization
For organizations ready to boost AI capabilities. Includes automatic session summaries, ServiceNow Now Assist integration, knowledge base automation, custom AI workflows, comprehensive audit trails, and enterprise LLM support. Contact sales for pricing.
All plans offer enterprise-grade security, SOC 2 Type II and ISO 27001 certification, GDPR compliance, and EU-US Data Privacy Framework adherence. Book a demo to see it live in your platform.
Frequently asked questions
What is ScreenMeet?
ScreenMeet is an AI-powered remote support platform that runs natively inside ServiceNow, Salesforce, and Tanium. It lets agents start sessions, access device information, and auto-document resolutions without leaving their existing ITSM or CRM workflows.
How much does ScreenMeet cost?
ScreenMeet does not publicly list pricing. They offer three tiers — Remote Support, Live, and AI Summarization — each with different features. You need to contact their sales team via the 'Get Pricing' option on their website to get a quote.
Does ScreenMeet have a free plan?
ScreenMeet does not advertise a free plan on their website. They do offer a product demo, which you can schedule to see the tool in action before committing. Pricing is available upon request.
Who is ScreenMeet best for?
ScreenMeet is best for enterprise IT support teams and customer service organizations that use ServiceNow, Salesforce, or Tanium and want to eliminate tool sprawl. It is not a standalone remote support tool — it is designed to be embedded within your existing platform workflows.
What are the top ScreenMeet alternatives?
Common alternatives to ScreenMeet include TeamViewer, AnyDesk, BeyondTrust, and GoTo Resolve for general remote support. However, ScreenMeet's key differentiation is its platform-native integration with ServiceNow, Salesforce, and Tanium, which most standalone tools lack.
What are ScreenMeet's key limitations?
ScreenMeet is not positioned for small teams or individuals needing a quick, standalone remote support tool without a service management platform. Pricing is enterprise-oriented (quote-based), and full value depends on having ServiceNow, Salesforce, or Tanium already in place.
