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About Sentrup
What is Sentrup?
Sentrup is an AI-powered customer support and telephony platform that automates website chat, inbound phone calls, knowledge base retrieval, and scheduling workflows. It combines vector-search retrieval with AI to deliver instant answers based on your own documents, syncs with calendar availability, and routes complex queries to human agents seamlessly over chat or phone.
Who is it for?
Sentrup is built for clinics, service teams, and agencies that need faster support without chaos. Clinics use it to handle appointment booking and policy answers; service teams reduce ticket volume by training the assistant on pricing, delivery, and refunds; agencies manage multiple clients with branded widgets and a unified admin dashboard.
Key features
Sentrup offers an omnichannel AI support layer with a website chat widget and 24/7 human-like AI voice receptionists. It provides document-grounded answers to prevent hallucinations, seamless human handoff with full context, and conversation routing that resolves tickets automatically. The platform includes a free plan and paid tiers that scale with support volume, with overage options for traffic spikes.
Why choose Sentrup?
Sentrup solves the problem of slow, inaccurate, or impersonal customer support. It ensures every answer is backed by your data, reducing the risk of AI errors. With features like appointment booking, knowledge base retrieval, and handoff to human agents, Sentrup helps businesses maintain trust while automating routine interactions. It's ideal for teams that want to respond faster without sacrificing quality.
Key features
- AI Chat Widget — Embed a website chat assistant that answers instantly, powered by your knowledge base.
- AI Voice Receptionist — 24/7 human-like voice agent that handles calls, books appointments, and routes to humans.
- Document-Grounded Answers — Every reply is based on your uploaded documents, preventing hallucinations.
- Seamless Human Handoff — Complex queries escalate to your team with full conversation context on chat or phone.
- Calendar Sync — Automates scheduling and booking by syncing with your calendar.
- Multi-Client Support (Agencies) — Launch branded widgets and manage client-specific knowledge bases from one admin view.
- Analytics & Insights — Track AI resolution rates, first-response times, and escalation metrics.
SaaSpartout Score
7.1
/10
Editorial score from our review methodology — not user ratings.
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Sentrup Pricing
Sentrup pricing: from $0/mo.
For comparison: the median starting price in Customer Support is $29/month, measured across 132 tools we track. See the full SaaS Pricing Index →
Free Plan — $0
Start capturing leads and automating simple website support queries. Includes 100 web conversations, 1 chatbot, 1 knowledge base, and Sentrup branding. No credit card required.
Starter — $29/month
For early teams validating AI web support. Includes 500 web conversations, 3 knowledge bases, and basic analytics.
Growth — $99/month
For businesses with steady inbound tickets and bookings. Includes 3,000 web conversations, multiple workflows, remove branding, and advanced analytics.
Business — $249/month
For high-volume web operations needing team inboxes and CRM sync. Includes 10,000 web conversations, team members & inbox, CRM integrations, and SLA support.
Enterprise — Custom
Custom web solutions for large organizations. Includes unlimited seats, SSO & SAML, dedicated support, and custom integrations.
Flexible overages: on paid plans, add conversation blocks (+500 chats for $5) or enable auto-pay at $0.01/conversation with safety caps. Voice calls billed at $0.20/min. Paid plans do not have a free trial, but you can cancel anytime.
Frequently asked questions
What is Sentrup?
Sentrup is an AI customer support platform that automates website chat and voice calls. It uses your own documents to answer questions accurately and can hand off to human agents when needed.
How much does Sentrup cost?
Sentrup offers a free plan with 100 conversations per month. Paid plans start at $29/month (Starter), $99/month (Growth), $249/month (Business), and custom Enterprise pricing.
Does Sentrup have a free trial?
Sentrup does not offer a free trial for paid plans, but the free plan includes 100 conversations per month with no credit card required. You can cancel or downgrade anytime.
Who is Sentrup best for?
Sentrup is best for clinics (to handle appointments), service teams (to reduce repetitive tickets), and agencies (to manage multiple clients' support from one dashboard).
What are the top alternatives to Sentrup?
Alternatives include Zendesk AI, Intercom, and other AI customer support platforms. Sentrup stands out for its AI voice receptionist and document-grounded answers.
Can Sentrup prevent AI hallucination?
Yes, Sentrup grounds every answer in your own data using vector-search retrieval, ensuring responses are document-backed and accurate, reducing the risk of hallucination.
