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About Smartsupp
What is Smartsupp?
Smartsupp is a customer support platform that combines live chat, chatbots, and AI tools to help businesses turn conversations into revenue. It unifies messages from your website, WhatsApp, Messenger, and email into a single dashboard, so your team can respond from one place.
Who is it for?
It's ideal for small to medium e-commerce businesses, solo entrepreneurs, and growing teams who want to automate repetitive questions and capture more leads. It's not suited for large enterprises with complex, custom workflows unless you opt for the Ultimate plan.
Key use cases
Use Smartsupp to engage visitors proactively, qualify leads with chatbot flows, and let the AI Shopping Assistant (Mira AI) answer up to 80% of common questions 24/7. It's perfect for reducing response times, increasing order values, and converting chat conversations into purchases.
Key features
- Live Chat — Real-time chat with customers to boost engagement and build brand loyalty.
- Chatbot Flows — Automate conversations, even after hours, and hand over to a human when needed.
- AI Engage — AI-driven personalized messages to increase conversions.
- Mira AI Shopping Assistant — Learns from your product feed and FAQs to recommend products and answer questions.
- Lead Generation — Capture leads 24/7 with customizable forms and widgets.
- Multichannel Inbox — Manage live chat, WhatsApp, Messenger, and email in one dashboard.
- Customizable Widget — Match the chat window to your brand for a seamless customer experience.
SaaSpartout Score
7.2
/10
Editorial score from our review methodology — not user ratings.
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Smartsupp Pricing
Smartsupp pricing: from $17/mo.
For comparison: the median starting price in Customer Support is $29/month, measured across 132 tools we track. See the full SaaS Pricing Index →
Free
$0 forever — 1 operator, 25 conversations/month, limited 14-day history, live chat, WhatsApp, Messenger.
Solo
$17/mo (billed annually) — 1 operator, unlimited conversations, all channels + email (3x), basic automated messages, 50 AI reply assists/month.
Plus
$25/mo (billed annually) — 3 operators, unlimited conversations, all channels + email (10x), automated workflows, MCP & API, 250 AI reply assists/month.
Expert
$83/mo (billed annually) — 5+ operators, unlimited conversations, all channels + email (50x), premium support, MCP & API, 500 AI reply assists/month.
All paid plans come with a 14-day free trial (no credit card required). Higher-tier plans include more operators and advanced features. Prices do not include VAT.
Frequently asked questions
Is Smartsupp free to use?
Yes, Smartsupp offers a free plan with 1 operator, 25 conversations per month, and limited chat history. Paid plans start at $17 per month.
How much does Smartsupp cost?
Smartsupp pricing starts at $17 per month (billed annually) for the Solo plan, $25 for Plus, $83 for Expert, and custom pricing for Ultimate (starts at $280/month).
What features does Smartsupp include?
Key features include live chat, chatbot flows, AI engage, a shopping assistant (Mira AI), lead generation, multichannel inbox (WhatsApp, Messenger, email), and customizable widgets.
Who is Smartsupp best for?
It's best for small to medium businesses, especially e-commerce stores, that want to automate customer support and increase sales through chat. It's also suitable for solo entrepreneurs and growing teams.
What are the top alternatives to Smartsupp?
Common alternatives include Tidio, Intercom, Zendesk, and Drift. Each has different pricing and features; choose based on your team size and automation needs.
Does Smartsupp work with WhatsApp and Messenger?
Yes, Smartsupp integrates with WhatsApp, Messenger, and email, allowing you to manage all conversations from a single dashboard.
