Sonny — Customer Support

What is Sonny?

Sonny is a customer support platform that brings live chat and email from every website, store, and app you run into a single unified inbox. Instead of juggling multiple support tools, you get one calm queue where all conversations from different brands or businesses appear as separate channels. It's designed for small businesses, agencies, and solo entrepreneurs who manage multiple brands.

Problem it solves

If you run a SaaS app, an online store, and a studio site, each with its own support email and live chat, you're constantly switching between tabs and risking missed messages. Sonny solves this by centralizing every conversation in one place, so nothing slips through the cracks. You can reply to emails and chats from the same interface, with full context and history.

Who it's for (and not for)

Sonny is ideal for businesses that need a simple, affordable way to handle support across multiple properties without scaling costs per agent. It's best for small to medium teams who want flat pricing and essential features. It might not be the best fit for large enterprises requiring advanced ticketing workflows, SLAs, or deep integrations with complex CRM systems.

Real use cases

A freelancer running a SaaS app and a client's e-commerce store can manage both conversations from one inbox, using channels to keep them separate. A small agency can handle support for multiple clients under one subscription. An online store owner can combine live chat and email ticketing, using the AI Copilot to auto-respond to common questions.

• Unified inbox — Combine live chat and email from all your businesses into one queue, with channels for each brand.
• Live chat widget — Add a lightweight script to your site to start chatting with visitors instantly.
• Email ticketing — Forward support@ to Sonny and manage email like chat, with full history.
• Team collaboration — Assign conversations, mention teammates, and keep internal notes.
• AI assistance — Get draft replies grounded in your docs, auto-respond to routine questions, and optionally bring your own key (BYOK).
• Reporting — Track response times and performance metrics.

Sonny pricing: from $19.99/mo.

For comparison: the median starting price in Customer Support is $29/month, measured across 132 tools we track. See the full SaaS Pricing Index →

Sonny Pro (Launch Offer)

$19.99/month (regular $29.99) — flat rate for your whole team, includes unlimited agents, unlimited conversations, unified inbox, live chat widget, email ticketing, unlimited chat history, custom branding, file attachments up to 25MB, internal notes, conversation assignment, tags, reporting, real-time notifications, role-based permissions, API access. 7-day free trial, no credit card required.

AI Copilot Add-on

Optional AI features (auto-responder, copilot drafts, knowledge base) priced per AI conversation. AI Starter: $29.99/month for 300 AI conversations and 1,000 knowledge base pages. AI Growth: $79/month for 1,500 AI conversations and 5,000 pages. AI Scale: $199/month for 5,000 AI conversations and 20,000 pages.

Find the right tool for you with our AI advisor →